Jessica C.
Disappointed with service and product
Disappointed with service and product. I ordered the socks for a loved one as a Christmas present. It took a while to get the socks I ordered which was fine because I assumed they were taking their time to ensure the quality was right. I received the socks and the dog’s face is cut in half on the sides of the socks multiple times and it looks incredibly strange when wearing. They are telling me that I approved them, which I did approve the image but they did not send me what it would look like on someone’s leg. None of the advertisements show the animals’ faces cut in half down the side but they asked me how they were supposed to do that? I’m trying to explain to them that that is not my issue to figure out but what is advertised on their site is not what I received. She stopped communicating with me via the chat and said they would contact me by email. Now I won’t have a present for this person in time and it appears I am out my $25 for a pair of socks. They advertise that each pair is inspected for print quality- that person could use replacing or reorienting. I have worked in customer service for years and the customer service person could use some classes in that department as well. If they do contact me via email, I will be requesting again a replacement or refund. I will update this review with the resolution. Edit: refund received!