Julie was extremely helpful and addressed all my questions and concerns with patience and understanding. Providing an explanation on what I was getting and how to best use the training to be successful. Therefore making me very comfortable and happy with the outcome of my phone call
Response from DogAcademyJul 30, 2025
Thank you so much for the kind words! 🐾 We're thrilled to hear that Julie was able to make your experience so smooth and helpful! 💛 Her patience and clear guidance are just what we love about our team. So glad you're feeling confident and comfortable with your training journey! 🐶✨ Welcome to the DaSquad!
DW
Debbie W.
Wonderful course
Wonderful course and support. Educated ourselves as much as our amazing Bogey. Prepared for the responsibilities and expectations of a registered service dog. Could not have achieved this important experience without them.
Response from DogAcademyJul 30, 2025
We LOVE hearing that the course is helping! 📚🐕🦺 Your success is what we’re all about. 💪
FC
Frank C.
The step-by-step training modules and…
The step-by-step training modules and videos helped me work to attain success in achieving this goal. I really appreciate using Dog Academy to gain this success.
Response from DogAcademyJul 30, 2025
Tail wags all around! 🐕 Your dedication to training is paws-itively inspiring!
CS
Cheri S.
Not a good company for dog trainers
Not a good company for dog trainers. You will starve waiting for leads. They say they will send you leads. I waited 3 months and finally got a lead 100 miles away!
Response from DogAcademyJul 24, 2025
We’re sorry to hear about your experience and truly appreciate the feedback. Our goal is to support our trainers with meaningful opportunities, and we regret that we didn’t meet your expectations in this case. We’re continuously working to improve our lead distribution and trainer support systems, and we’d welcome the chance to learn more about your experience. Please feel free to reach out to our team directly so we can address your concerns.
— The Dog Academy Team 🐶
CM
cortez M.
You’ll find helpful tips for your furry babies
I’m glad there’s academies like these dog Academy. It was easier to do than I thought every time I called them. Every person that helped me was thoughtful, respectful and very helpful. I’m sure they were annoyed with me already from all the calls I made.
Response from DogAcademyJul 21, 2025
Thank you so much for your kind words!
We’re so glad to hear that the experience was easier than expected and that our team was there for you every step of the way. No worries about the calls — we’re always happy to help, and we’re here for as many questions as it takes to support you and your furry family.
Thanks again for being part of the Dog Academy community!
— The Dog Academy Team 🐶
KS
Katherine S.
Leslie was incredibly helpful
Leslie was an incredibly supportive and skilled customer service agent. She walked me through every step of the process, was a great advocate, and communicated my concerns/questions to the appropriate team members in a timely fashion. She was was always available to support my needs and was a great active listener.
Response from DogAcademyJul 16, 2025
Thank you so much for the thoughtful review!
We’re so glad to hear that Leslie provided such exceptional support — she truly cares about each person she helps, and it’s wonderful to know her communication, advocacy, and attentiveness made a difference for you. We’ll make sure she sees your kind words!
We're grateful to have you as part of the Dog Academy family and are always here if you need anything down the road. 🐾
Warm regards,
The Dog Academy Team
MP
Melanie P.
This company is a scam
This company is a scam. Filled out all of the online information for them to spam call me. Finally answered and they only gave me one option to train my dog which was their life time package. The package was 1,100 dollars and I told them I would like to pass on that and she immediately hung up. Don’t get scammed by them.
Response from DogAcademyJul 16, 2025
Hi there,
We’re genuinely sorry to hear about your experience and how it left you feeling. That’s never the impression we want to leave, and we appreciate you taking the time to share your feedback.
We understand how frustrating it can be to feel pressured or not fully informed about options. While we do offer a comprehensive lifetime training package, we absolutely aim to match pet parents with the best fit for their needs and budget — and it’s clear we missed the mark here. That’s on us, and we’re truly sorry.
The call ending abruptly is especially concerning, and we’d love the opportunity to investigate that further. Our goal is to provide respectful, transparent, and helpful support at every step of the journey — whether someone moves forward with us or not.
If you're open to it, we’d really appreciate the chance to make this right or at least learn more so we can improve.
We’re pet lovers too, and it matters deeply to us that our process feels supportive and trustworthy.
Warmly,
The Dog Academy Team
RD
Rebecca De L.
Amazing representatives and customer service
I just signed up with DogAcademy and I spoke with Jessie who walked me through the sign up process. As an anxious person - it is very important that people in customer service are nice and easy to talk to and she was - very much so! She walked through in detail the process of signing up and what it would entail as well as answered all of my questions - all with such a pleasant and nice attitude. Thank you Jessie!
Response from DogAcademyJul 15, 2025
Thank you so much for your kind words! We're thrilled to hear that Jessie was able to make the sign-up process smooth, detailed, and stress-free — especially when it matters most. We believe great customer service starts with empathy and clarity, and we’re so glad Jessie delivered that experience. Welcome to Dog Academy — we're excited to be part of your journey!
— The Dog Academy Team
