Monetisation Engine for AI-native and SaaS businesses, launch and scale globally with payments, billing, and compliance built in.With Dodo Payments, you can:- Go global instantly: Accept payments in 220+ countries with 30+ local and global methods.- Bill however you want: Subscriptions, usage-based, and one-time payments out of the box.- Stay compliant automatically: VAT, GST, and Sales- Tax handled across 220+ countries.- Ship faster: Deliver digital products and services instantly with built-in fulfilment.- Grow with clarity: Real-time analytics on MRR, ARR, churn, and retention.
Dodo Payments (dodopayments.com) has 133 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
dodopayments.com
Website
dodopayments.com
Category
Internet & Software
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Dodo gateway was easiest we found amoung peers. Their product is build understanding the shortcoming of New launches, making the overall process simpler. It ruled out our worry of managing taxes for global sale. Thanks Dodo.
Response from Dodo PaymentsSep 30, 2026
Hello there,
Thank you for sharing such thoughtful feedback! We’re delighted to hear that Dodo Payments has made the process simpler for your business, especially when launching globally. It’s great to know that managing taxes and the complexities of international sales feels more seamless with us.
We truly appreciate your trust in Dodo Payments and wish you continued success with your global growth!
Team Dodo Payments
KR
Krishna
Satisfying service but the charges are on the higher side
Satisfying service but the charges are on the higher side. Also if there is an option to run affiliate program it will be nice.
Response from Dodo PaymentsSep 30, 2026
Hello there,
Thank you for taking the time to share your feedback! We’re glad to hear that you’re satisfied with our service, and we truly appreciate your kind words.
We also appreciate your feedback regarding our pricing. We’ll make sure to share it with the relevant team as we continue working to improve the overall experience for our merchants.
Regarding the affiliate program, we’re happy to let you know that we already offer one. For more information about our Affiliate Program and how you can get started, please reach out to us at [[email protected]]
Thank you again for your support and valuable feedback. We truly appreciate it!
Team Dodo Payments
BU
Businessidea
Good working
Good working, amazing experience
Response from Dodo PaymentsSep 30, 2026
Hello There,
Thank you for sharing your feedback! We’re glad to hear you’ve had such a positive experience with Dodo Payments. We truly appreciate your kind words and are happy to know that everything has been working well for you. We look forward to continuing to support you! 😊
Team Dodo Payments
TH
Thamidu
Best payment gateway ever as…
Best payment gateway ever as individual, stripe alternative, game changer 👍😍🔥
Response from Dodo PaymentsSep 30, 2026
Hello There,
Thank you for sharing your feedback! We’re delighted to hear that Dodo Payments has been a valuable alternative for you and that you’ve had such a positive experience with our platform. We truly appreciate your trust and support.
Team Dodo Payments
DI
Discover Indie A.
Great experience
Great experience. Easy to use. Keep up the good work!
Response from Dodo PaymentsSep 30, 2026
Hello There,
Thank you for sharing your feedback! We’re delighted to hear that you had a great experience and found Dodo Payments easy to use. We truly appreciate your support and kind words. We’ll keep working to make the experience even better!
Team Dodo Payments
ZS
Zakaria S.
Payout Stuck and Support Is Nowhere to Be Found
Terrible experience with Dodo Payments. They verified and accepted my bank account, but after I processed payments and initiated my first payout, suddenly they claimed my routing number was missing — even though their bank setup never gave me a field to enter one.
My payout is now stuck. I contacted them by email with screenshots and full details — no reply. I contacted live support, which says they typically respond within a few hours — still no reply after hours and repeated messages.
I trusted their verification, integrated their payment system into my website, processed real money through them, and now I am left completely in the dark when trying to withdraw it.
This has cost me time, money, and trust. Based on my experience, I strongly recommend staying away from Dodo Payments.
NA
Nikola A.
All money taken without justification
Dodo Payments retained my entire balance after a 120-day hold without providing an itemized explanation
My experience with Dodo Payments has been extremely concerning. They approved my account and processed customer payments, but later closed the account and held my remaining balance for 120 days.
I was originally told that the hold was intended to cover possible refunds, chargebacks, disputes and other customer obligations. After the 120-day period ended, Dodo Payments informed me that they would retain the entire balance permanently and that no payout would be made
Their final email referred only to an unspecified “violation under our policies.” They did not identify the specific transaction or activity in question, the precise contractual clause allegedly violated, or provide an itemized calculation showing any refunds, chargebacks, fines or other losses covered by my balance. They also stated that the decision was final and would not be reconsidered
My main concern is the lack of transparency. Closing an account is one issue; permanently retaining a merchant’s full balance after the announced risk period has ended, without providing a specific explanation or accounting of the liabilities, is much more serious.
Based on my experience, I cannot recommend Dodo Payments to businesses that depend on predictable payouts. Before using this platform, merchants should carefully examine its reserve, termination and set-off provisions and understand that account approval does not necessarily guarantee that collected funds will ultimately be paid out.
I remain willing to update this review if Dodo Payments provides the applicable policy clause, the factual reason for its decision, and a complete accounting of how my balance was used.
Response from Dodo PaymentsSep 30, 2026
Hello,
We take these concerns seriously and want to clarify the facts.
Our compliance review found clear evidence that the account was being used to offer IPTV-related services. The product created through the account was also for IPTV-related services. IPTV is a prohibited business category under Dodo Payments’ Merchant Acceptance Policy.
Additionally, the account did not have a valid Return URL configured, which is a required part of the payment setup and further contributed to our compliance concerns.
As a regulated Merchant of Record, Dodo Payments must enforce its published policies consistently. We cannot permit prohibited activities or make exceptions when relevant business activities have not been disclosed during onboarding.
The 120-day reserve period exists to cover potential chargebacks, disputes, refunds, and other customer-related liabilities. The completion of this period does not create an obligation to release funds from an account that Dodo Payments has terminated for a policy violation. The reserve period and account termination are separate matters governed by our Terms of Service, which were accepted during onboarding.
Following our compliance review, we terminated the account in accordance with those terms. We have reviewed this matter multiple times and reached the same conclusion each time.
Our decision is final. We will not reopen the account, reverse the termination, reconsider the compliance decision, or release funds outside the terms applicable to the terminated account.
This decision was not arbitrary. It was based on the documented activity associated with the account, the product created, the absence of a Return URL, our Merchant Acceptance Policy, our Terms of Service, and our compliance obligations. We apply these requirements consistently across our merchant base.
We understand that you may disagree with the outcome; however, there is no further action available from our side regarding this matter.
Team Dodo Payments
MC
Megh C.
Overall a very good experience
Easy to get onboarded, payments processed correctly as expected, overall a very good experience. Some minor hiccups were there but their support is easy to reach and always responds in a timely manner.
Response from Dodo PaymentsSep 1, 2026
Hi there,
Thank you so much for your wonderful review! ⭐️
We’re delighted to hear that you had a smooth onboarding experience and that your payments were processed as expected. We also truly appreciate your kind words about our support team and our response times.
We understand that minor hiccups can happen, so we’re especially glad our team was there to help whenever you needed us. Your feedback means a lot to us and motivates us to keep making Dodo Payments even better.
Thank you once again for choosing Dodo Payments and for sharing your experience! 💙
Team Dodo Payments
