Documentify Reviews | Read Customer Reviews of documentify.com

Documentify Reviews | Read Customer Reviews of documentify.com

Documentify reviews

161 approved reviews, newest moderated first

Jeanne
Jun 17, 2026
Outstanding customer service
I mistakenly signed up for a premium monthly subscription. When I asked for a refund, the response was immediate and, to my pleasant surprise, they refunded my payment in full and cancelled the monthly subscription for me. In today’s world, getting prompt customer service like that has become the exception versus the rule. Thank you for following through on your claim of providing outstanding customer service. I will certainly use your services again!
Response from DocumentifyJun 17, 2026
Hi Jeanne, Thank you so much for your kind words and for taking the time to share your experience! We're delighted that we were able to resolve the issue quickly and provide the level of service you expected. Our goal is always to make things right when problems arise and to ensure our customers have a positive experience. We truly appreciate your trust and your feedback. Knowing that you would use our services again means a great deal to us. Warm regards, Ernesto Documentify Support Team
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Kelly
Jun 15, 2026
When I needed a refund for a recurring…
When I needed a refund for a recurring charge, Ernesto took care of me no questions asked. Made me feel a lot better about my experience and I would come back knowing the way they treated me.
Response from DocumentifyJun 15, 2026
Hi Kelly, Thank you for your kind review! We're very happy to hear we were able to assist you and make the process smooth and stress-free. Providing fair, professional, and responsive customer support is very important to us, and it's wonderful to know that your experience reflected that. We truly appreciate your feedback and your trust in our service. Thank you for giving us the opportunity to help, and we look forward to assisting you again in the future. Warm regards, Ernesto Documentify Support Team
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Annie C.
Jun 14, 2026
Great website for forms
Great website for forms! Trustworthy, professional, and user-friendly. 5-Stars
Response from DocumentifyJun 15, 2026
Hi Annie, Thank you for your 5-star review! We're thrilled to hear that you found our website trustworthy, professional, and user-friendly. Providing a simple and reliable experience for our customers is always our goal. We truly appreciate your support and thank you for choosing Documentify for your document needs. Warm regards, Ernesto Documentify Support Team
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Gray
Jun 14, 2026
I purchased the one document I needed…
I purchased the one document I needed and somehow ended up with a subscription. I contacted them and received an immediate response and the situation was rectified. I would definitely use them again. It is rare to find such quick response!
Response from DocumentifyJun 14, 2026
Hi Gray, Thank you for your review! We're delighted to hear that our support team was able to respond quickly and help resolve the situation. Providing prompt, helpful assistance is very important to us, and we're glad we were able to make things right for you. We truly appreciate your feedback and are grateful for the opportunity to assist you. Thank you for your trust, and we look forward to helping you again in the future. Warm regards, Ernesto Documentify Support Team
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Gerald S.
Jun 14, 2026
Not free
Not free. They tried to charge my card and were denied by my bank. Received a new card. Then, 2 weeks later, they tried on a card I never submitted to them. Are they monitoring key strokes because I accessed their system just once?
Response from DocumentifyJun 14, 2026
Hi Gerald, Thank you for your feedback, and we sincerely apologize for any frustration or concern this situation may have caused. If you believe there has been an issue with attempted charges or account activity, please contact our support team directly at [email protected] with the relevant details. We will be happy to investigate the matter and assist you as quickly as possible. Thank you for bringing this to our attention. Warm regards, Ernesto Documentify Support Team
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kj P.
Jun 5, 2026
It was easy to navigate the site
It was easy to navigate the site, with fantastic Customer Service!
Response from DocumentifyJun 5, 2026
Hi Kj, Thank you for your wonderful review! We're delighted to hear that you found the site easy to navigate and that you had a great experience with our customer service team. Providing a smooth user experience and responsive support is always our goal. We truly appreciate your feedback and thank you for choosing Documentify. We look forward to assisting you again in the future! Warm regards, Ernesto Documentify Support Team
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Renee G.
Jun 3, 2026
Customer service is off the hook
Customer service is off the hook. Thank you so much 😊
Response from DocumentifyJun 3, 2026
Hi Renee, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service team. Providing fast, friendly, and helpful support is something we take great pride in. We truly appreciate your kind words and your support. Thank you for choosing Documentify, and we look forward to helping you again whenever you need us! Warm Regards, Ernesto Documentify Support Team
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Harrison N.
Jun 3, 2026
Customer service off the charts
Customer service off the charts Good product easy to use website I’m So happy to have found them 😃
Response from DocumentifyJun 3, 2026
Hi Harrison, Thank you for the fantastic review! We're thrilled to hear that you found the website easy to use and that our customer service exceeded your expectations. Providing a simple, reliable experience and responsive support is exactly what we strive for. We truly appreciate your kind words and are grateful that you chose Documentify. We look forward to helping you again whenever you need us! Warm Regards, Ernesto Documentify Support Team
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