Eric M.
Prompt resolution when I discovered I had started a duplicate subscription
I used Documentify to create a Medical POA form for a family member, cancelled my trial subscription, and was correctly billed $1.99. A few days later, I created a separate account for that family member, created a document again, and FORGOT to cancel the subscription. 5 weeks later I was upset to see the monthly charges for my loved ones subscription show up on my credit card bill. Ernesto P. at Documentify patiently worked with me by email to find out what happened and resolve the issue. I learned the hard way to keep track of trying out a new company using a "free trial." I recommend trying out Documentify but to cancel if you don't want to keep paying $39.99 a month for Premium service.
Response from DocumentifyJun 28, 2026
Hi Eric, Thank you so much for taking the time to share your experience! We're glad we were able to work through the situation together and reach a resolution. We truly appreciate your honesty and your recommendation to other users. Your feedback is valuable, and we're always here to help whenever questions arise. Thank you again for your kind words and for choosing Documentify! Warm regards, Ernesto Documentify Support Team