L E.
I used the service one time and paid…
I used the service one time and paid the $1.99. I then was charged $39.99 per month for three months. I immediately asked for a refund for all those months. Too many companies hope you won't notice the ongoing charges. I hope this company will do the right thing.
Response from DocumentifyJun 9, 2025
Hello, I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to [email protected] , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase. Additionally, if you would like to contact us directly here is our email address: [email protected]. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible. Best regards, Ernesto Documentify Customer Support