Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

728 approved reviews, newest moderated first

NO
Mar 5, 2026
They sign you up for a free trial then…
They sign you up for a free trial then try to bill you $40 the next week. They don't convert PDF to docx. All they do is rename the file extension. You can do that yourself.
Response from DocumentgeniusMar 5, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If you experienced any issues with the conversion or have questions about your account, please feel free to email Betty at [email protected], and we will be happy to review your case and assist further.
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Grace H.
Mar 4, 2026
Easy to use
Easy to use. Loved the flow of documents
Response from DocumentgeniusMar 5, 2026
Thank you for your kind feedback. We're glad to hear that you found the platform easy to use and enjoyed the flow of the documents. We truly appreciate you taking the time to share your experience.
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roadhousechurchhousegmail.com
Mar 4, 2026
I was supposed to have a 7 day trial
I was supposed to have a 7 day trial. started trial on March 2nd. First month payment was deducted 2 days later, today the 4th of March?
Response from DocumentgeniusMar 5, 2026
Thank you for reaching out. I understand your concern regarding the charge. The 7-day trial begins when the account is created, and the subscription will automatically convert to the monthly plan if it is not canceled before the trial period ends. Charges typically occur once the trial period has concluded. To help clarify what happened in your case, I’d be happy to review the account and check the exact sign-up and billing details. Please reply with the email address used to create the account, or feel free to email Betty at [email protected], and we will be happy to review your case and assist you further.
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Angela D.
Mar 4, 2026
No help at all
No help at all
Response from DocumentgeniusMar 5, 2026
Thank you for your feedback, and we’re sorry to hear that you felt you did not receive the help you needed. That is certainly not the experience we want for our customers. If you’re still experiencing an issue or need assistance, please feel free to email Betty at [email protected] with the email address associated with your account and a brief description of the issue. We will be happy to review your case and do our best to assist you.
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Angela M.
Mar 4, 2026
This is a scam
This is a scam. They say they won’t charge you for the free trial but I was charged $50 anyways. I cancelled the subscription and they still charged me!! Absolutely scam and fraudulent company. In response to their response below. Again I DID cancel my subscription BEFORE the free trail was up and you charged me anyways. I have already emailed your fraudulent company and you did nothing for me?
Response from DocumentgeniusMar 5, 2026
Thank you for your feedback. We're sorry to hear about your experience and understand how concerning unexpected charges can be. Our free trial automatically converts to a paid subscription if it is not canceled before the trial period ends, which is outlined during the sign-up process and in our Terms of Use. However, we would be happy to review your account to confirm the exact sign-up, cancellation, and billing timeline. Please feel free to email Betty at [email protected] with the email address used to create the account, and we will gladly look into your case and assist further.
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Dyan B.
Mar 3, 2026
EASY BILL OF SALE
I had a polished, ready-to-print document in minutes, which saved me a ton of time compared to drafting one from scratch. If you’re selling a car and want a professional-looking record that covers all your bases, I highly recommend using their user-friendly templates. A great experience from start to finish!"
Response from DocumentgeniusMar 5, 2026
Thank you for your kind feedback. We're glad to hear that you were able to create a polished document quickly and that our templates helped save you time compared to drafting one from scratch. We appreciate your recommendation and are happy that you had a great experience from start to finish.
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Monica D.
Mar 3, 2026
It was easy
It was easy I did minimal revision work helped at the 11th hour
Response from DocumentgeniusMar 5, 2026
Thank you for your feedback. We're glad to hear that the process was easy and that the template helped you complete your document with minimal revisions, especially when you needed it at the last minute. We appreciate you taking the time to share your experience.
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Theester
Mar 2, 2026
Very helpful
Very helpful
Response from DocumentgeniusMar 5, 2026
Thank you for your feedback. We're glad to hear that you found the service helpful and appreciate you taking the time to share your experience.
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