DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusApr 21, 2026

We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the experience we aim to provide. You should be able to easily view and download your document, and we regret that this was not the case for you. We also understand your concerns regarding communication and clarity during your interaction with support. We would truly appreciate the opportunity to look into this further and make things right. Please reach out to us directly at [email protected] and address your message to Betty so I can personally review your account, assist with accessing your document, and address your concerns. Thank you for bringing this to our attention—we take feedback like this seriously and are here to help resolve it.

Response from DocumentgeniusApr 21, 2026

Thank you for your feedback! We’re glad you found the website helpful. We completely understand choosing an attorney, and we appreciate you giving our platform a try.

Response from DocumentgeniusApr 21, 2026

We’re so glad we could help you clear that email hurdle! Large files can be such a headache, so we're thrilled our compression tool made it easy for you to get that document sent off.

Response from DocumentgeniusApr 21, 2026

Thank you! We’re so glad you found the document easy to navigate. Making the process simple from filling out to downloading is exactly what we strive for!

Response from DocumentgeniusApr 21, 2026

Thank you for the kind words! We’re thrilled to hear that you found the platform helpful and easy to use. Our goal is to take the stress out of drafting legal documents, and we're glad we could assist you.

Response from DocumentgeniusApr 21, 2026

Thank you for your feedback! We understand how important a smooth conversion process is and appreciate you sharing your experience. We’ll pass this along to our team as we continue working to improve the Excel conversion feature.

Response from DocumentgeniusApr 18, 2026

We are truly sorry for the frustration and the wasted time. We know how disappointing it is when a tool doesn't work as expected for your specific project. Our software has strict formatting requirements to ensure document accuracy, but we clearly missed the mark on making this a smooth experience for you. We would love to see if we can manually assist you or troubleshoot the file. Please reach out to us at [email protected] and we’ll see exactly what we can do to help.

Response from DocumentgeniusApr 18, 2026

We are very sorry to hear you received the wrong form. We know how important it is to have the correct paperwork for your specific needs. You can always browse and download different versions directly from our document library to see if a different template fits your requirements better. If you’re still having trouble finding the right one, please reach out to us at [email protected]. We’d be happy to help you locate the exact document you need!