Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

728 approved reviews, newest moderated first

Dena
Jul 22, 2026
did what I needed
did what I needed
Response from DocumentgeniusJul 23, 2026
Thank you for your positive feedback!
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Larry P.
Jul 22, 2026
EasyEasy to cancel
EasyEasy to cancel. Hard to edit
Response from DocumentgeniusJul 23, 2026
Thank you for sharing your feedback. We’re glad to hear that the cancellation process was easy, but we’re sorry that editing your document was more difficult than expected. We understand how frustrating that can be when you’re trying to make changes quickly. Our team will reach out to you directly to learn more about the editing issues you experienced and see how we can help.
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Zanetta M.
Jul 22, 2026
I was able to get the bill of sale i…
I was able to get the bill of sale i needed and used the free trial, then was able to cancel very easily
Response from DocumentgeniusJul 22, 2026
Thank you for your wonderful feedback! We're glad to hear you were able to create the Bill of Sale you needed, enjoyed the free trial, and found the cancellation process quick and easy. We appreciate your support and thank you for choosing Document Genius!
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Tracy B.
Jul 22, 2026
Great website
Great website, easy to navigate.
Response from DocumentgeniusJul 22, 2026
Thank you for your wonderful feedback! We're delighted to hear that you found our website easy to navigate. We truly appreciate your support and are glad we could provide you with a great experience. We look forward to helping you again whenever you need us!
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Ellen B.
Jul 22, 2026
Very easy to use
Very easy to use
Response from DocumentgeniusJul 22, 2026
Thank you for your feedback!We truly appreciate your support and look forward to helping you again whenever you need us!
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Judith W.
Jul 21, 2026
Easy to convert my PDF to jpeg
Easy to convert my PDF to jpeg. I appreciated that. I only need this service very, very rarely. I HATE having to enter my payment info for free-trial periods. Ask for it when the free-trial period is over along with the option to cancel the subscription.
Response from DocumentgeniusJul 22, 2026
Thank you for your thoughtful feedback! We're glad to hear that you found it easy to convert your PDF to a JPEG and that our service met your needs. We also appreciate your comments regarding the free trial and the requirement to enter payment information upfront. We understand that this may not be everyone's preference, especially for those who only need the service occasionally. Your feedback is valuable, and we'll be sure to share it with our team as we continue to improve the user experience. Thank you again for taking the time to share your experience.
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Aimée Lasseigne N.
Jul 21, 2026
Don't Trust This Company
The buttons are tricky, hidden, and deceiving in order to cancel the trial membership. Don't trust this company.
Response from DocumentgeniusJul 22, 2026
Thank you for sharing your feedback. We're sorry to hear that you found the cancellation process frustrating. We want to clarify that the option to cancel a subscription is available within User Settings, and instructions on how to cancel are also included in the subscription receipt email. We understand, however, that your experience may have been different, and we appreciate you bringing your concerns to our attention. Our team will reach out to you directly via email to review your experience and see how we can assist further.
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Cindy B.
Jul 21, 2026
Very hard to navigate and Help Center…
Very hard to navigate and Help Center not helpful.
Response from DocumentgeniusJul 22, 2026
Thank you for your feedback. We're sorry to hear that you found our platform difficult to navigate and that our Help Center did not provide the assistance you were looking for. We understand how frustrating that can be. Our team will reach out to you directly via email to learn more about your experience and see how we can better assist you. Your feedback is valuable and helps us improve both our platform and support resources.
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