Laurie J.
Prescribed Wrong Medication and Refused to Correct Error
They were quick, but I clearly told the ai chat and the Dr during our visit that I was already taking a specific eye drop I had on have for the eye infection. He verbally mentioned that he would prescribe me a different antibiotic eye drop. In error, he prescribed me the one he knew I already had. He refused to admit to the error and told the customer service person to tell me to see an in person doctor instead. Disappointing. Waste of time and money. I’ve used two other Dr on Demand services over the years and this is my first poor experience.
Response from DoctronicApr 24, 2026
Laurie, we're truly sorry this happened. You communicated clearly, and the experience that followed fell well short of what you deserved. Your refund has been processed, but we know that doesn't make up for the frustration and lost time. We're investigating this with the physician involved and are committed to making sure it doesn't happen again.



