Robert
Poor service, extremely disappointed, patients deserve more respect
I unfortunately had a very disappointing experience with this provider. You may fall into the trap of not being served at your allocated appointment because of their inefficiency and consequently waste a lot of time reporting the problem and providing evidence to respond to their internal miscommunication. To be clearer: if you do not deliberately attend the booked appointment you are charged: that is your fault. Fine. But if the doctor doesn’t show up because she resigned yesterday, (or maybe two or even three days ago, depending on the interlocutor and version), the system…, we have 70 doctors, bla bla bla… and you find out that they even booked another appointment for you the following day arbitrarily making you waste your time again for their factual errors, well, that’s you who are unlucky and an apologetic call and the possibility to rebook the appointment (sic) is the best you can expect from them. Doctor on Demand, this is bad service and accountability should apply to both parties equally. Patients deserve more respect!