Doctor On DemandReviews of doctorondemand.com

Rude doctor that treats you like you are stupid and are wasting her time. All I was told was to go see a doctor in person over an ear infection.

When I had a problem with the app, customer service was BEYOND RUDE with troubleshooting steps. The rep was so CRASS. With 18 years call center experience I can tell you this is NOT how you treat customers. I explained I had physical difficulties in addition to being sick.- I asked if she could please set up the account. She said “no unless you do these troubleshooting steps first.“ She said she was “super sorry” about my problems but she was not going to be able to help me unless I complied exactly with her instructions. - then she refused to allow me to speak to a supervisor.- and HUNG UP on me in Midsentence. I was upset because of The condescending manner that the representative was using It is NEVER OKAY TO HANG UP ON A CUSTOMER. — if the representatives can’t deal with someone who needs a little help that goes past their decision tree… They don’t need to be working in a call center for medical personnel. furthermore, they don’t need to be answering a phone number that is specifically set up for ADA AMERICANS WITH DISABILITIES ACT. I was able to go to a competitor and they had no problem helping me set up an account! I’m so sorry you didn’t even wanna try to gain my business.

They are the worst doctors... take your money and tell you if you want antibiotics you need to go be seen in person. AWFUL.. DON'T WASTE YOUR TIME OR MONEY

Horrible! I had a bad upper respiratory infection. The PA only called in cough syrup and told me to take over the counter meds. Would not give me antibiotics!!!! After a week and four messages I did not receive any help. I had to visit another provider online and spend an additional $80 to get the proper antibiotics. Doctor on demand refused to help and wouldnt refund my $75. Customer Service was a joke

Insurance company pushed this out to beneficiaries, and the idea is good - especially since the pandemic - but the whole thing is a scam. Twenty minutes waiting, five minute "virtual visit", and when you need documentation the provider points to the Doctor on Demand staff, and they do NOTHING. If you call and miracle of miracles get a live person on the phone, they are as useful as a third thumb on your forehead.

Useless, called while experiencing anxiety and depression, the doctor could not help and gave me a doctors note that I couldn’t even use. They still insist on billing for this visit that did nothing for me. Also, if you have a UTI, they prescribe useless macrobid which causes recurring UTIs as it doesn’t completely kill the bacteria. I will not use them anymore. There are many and more effective telemedicine platforms.

We've been using this service for at least 6 months and it's been nothing but headaches! My husband initially set up the account so our children could see a doctor and receive their meds. I also joined in case my husband wasn't present to help our children with their video calls with the doctor and to get their prescriptions refilled as needed. I attempted to call DOD for refills on our children's prescriptions but they wouldn't talk to me because the account was registered under my husband's name even though I also have an account with them (that I set up for this reason). I put my husband on the phone to confirm info. Had he not been present our children wouldn't have received their prescriptions. Secondly, I tried to schedule their next appointments, again I couldn't do that b/c they never saw a Dr. under "my account." So, in an attempt to have them see a doctor under my account I had to set up a payment. I set up the payment only to find out that they'd have to have another "initial consultation" b/c it would be under my account and they've never been seen under my account. Well, I'm pretty sure my insurance will not pay for another "initial visit" since they've been seen by the doctor several times now which means we'd be paying out of pocket for another "initial visit" which wasn't necessary. To me that is INSURANCE FRAUD. I've deleted my account. Something isn't right. You're telling me that DOD can't link my and my husband's account? The person I talked to also said that there was no one I could talk to either, that it was "just their policy." Horrible service! I'm sorry that we switched our children's doctor. I've never experienced this much of an issue getting my children's prescriptions refilled or scheduling them to see their doctor. I would not use this service!

This service is a complete and total scam. They took my money, then used prior medication, and racist perceptions to judge and deny me medication i have a prescription for, and had no trouble getting from an actual doctor, because of a misunderstanding. But instead of contacting me to ask me a question, they instead decided to break the law, denying me medical care for a medication i desperately need to function, and just havent found a new doctor yet. The bich doctor assumed i was trying to get more of a prescription i already had, when my regular script, is 50 mg, and i had filled a previous script to hold me over until i found a new doctor that was 25mg, and to keep my dose consistent so i dont get adverse effects like tiredness or a decreased effect, i usually take 50 mgs. So the script i got to keep things on an even keel, meant to the doctor, i was abusing my medication, when you can clearly check my history to see ive been on 50 for a year. I tried telemed just to buy another month or so, and they told me everything they thought i wanted to hear, that they could fill it, but also had a problem with filling my script for vitamin b12 shots, which i also have a internal dire need for, because without it, id get major life halting migraines from a deficiency, but because it involves needles, the doctor gave me the third degree, asking for multiple forms of verification, but as i answered one prerequisite, she came up with another reason why she cant do it, when ive gotten the srcipt with no issues, no blood tests, and no hassle many times in the past. This doctor, didnt like the way i looked because she was a self righteous rac ist, who assumes all white people are bad, or drug addicts, when the medication i was requesting was an anti histamine, which i could just go buy at the store if i wanted to abuse it, but i take certain kinds for their effects on anxiety. and my script says specifically how much i take, and why. So this doctor, a black mus lim lady with a stu pid berka, judged me guilty as soon as she saw me, based on how i look. She took my money, and then took 24 hours to respond to her own assessment, by calling the pharmacist. She kept on trying to trip me up and find a reason, not to give me a medication thats not even a controlled substance. She asked, i need to see your name on the same page as the script history, if she were to give me b12, she would need the test results from my previous blood test which cites that i was anemic, and in fact had a low red blood cell count, hence the dire need for b12 injections. Did this doctor take my word and my test results? Nope, she asked for the doctors name, the lab name, the lab number, and she asked expecting me to say, no i dont have that, but i did, so she would create ANOTHER reason. And instead of getting to know her patients past medical history, she called my pharmacist, and my pharmacist told her i had an older prescription at the time, and she made the determination, that i dont need my script, and that she didnt feel comfortable prescribing me a medication, i have a years worth of history for, from every purchase, to each time my doctor, not me, raised my dose, due to the severity of my medical issues. This place a scam, and has doctors who make determinations made by other actual doctors, that say you are a liar, and im going to discriminate against you, based on the medication you so desperately need. So they took 75 dollars, 24 hours of my life ill never get back, and when i had to fight them to finally call in my script, they went back on their word. and robbed me of that 75 dollars for essentially a conversation. The doctor told me, she would help me, but it was a lie, and a doctor can not deny anyone medical service, unless they are to refer you to someone who is willing to help you. She violated her hypocratic oath, based on the simple notion that i was a liar. Funny how it lit a fire under my b um, and i decided to go to a real doctor, that gave me 6 months of my medication, and zero judgements, or even questions. I just had to show him my history, and i got my script. So this place, is sketchy, upon learning they would not be filling my script which was 14 days, for 75 dollars, and i got 6 months for 100 at a real doctor, I asked them for my money back, and they denied my request, citing they dont do refunds unless its a technical issue due to their shoddy app. Do not give this place yyour money, what ever you do. They will steal it, and tell you its for your own good. And im planning on calling the corpreate offices and reporting them to their local medical review board for mal practice. You dont steal money i do not have to throw away, and keep it. This place is trash, the doctor was a racist and prejudice, and the customer service is horrible. Dont wait 24 hours for half a refill, when you can use better services, and more reliable doctors, that dont act like a sketchy con artist.