Doctor On DemandReviews of doctorondemand.com

I have not had any issues with the providers themselves, they were efficient, helpful, and polite. The website, however, is fundamentally broken. When trying to schedule a follow-up, I could not schedule anything until I provided camera permissions, which I had already given. I tried this on multiple browsers and devices, and it did not work on any of them. When I finally did get an appointment (which I needed to get with a different provider, the website was unable to connect. I saw the provider on camera, but I did not see myself (I tested this before the appointment, and it was working). After about a minute, I was booted to a screen which said "We are having trouble connecting." No matter how many times I refreshed, this screen kept popping up. Even when I tried going to the home page, it kept redirecting me to that same broken page. No option to IM the provider, nothing. When the site did work, it was fine, but I clearly can't rely on it working. My advice is find a more reliable option.

The worst experience ever! The doctor was apathetic, indifferent & downright rude. Refused to make eye contact while I described the worst thing that has ever happened to me in my life. AND now they are trying to bill me for a service that is supposed to be free with my employee benefits. Whatever, I will pay them just to leave me alone. However, I would definitely not recommend this to anyone I know or care about. If I had one, I might recommend to an enemy lol. Actually, Drs on Demand is now my only enemy. It is cruel to present yourself as a helpful solution & then actively hurt the person who requests help. I have used this service twice with results that left me in worse shape than when I initially called. The first time, I thought it was a fluke. The second time, it was apparent that the doctors they hire are working off of a checklist & have no interest in your condition or well being. Never Again!!

Appalling on every level - technical issues, rudeness, complete inability to advise on my medical issue and the worst attitude to boot! What was I paying for!! I should’ve read the reviews first! Clearly they don’t care about their service otherwise it would’ve improved by now.

I just had a visit with nurse Shannon Hogan who refused to help me or refill my prescription just because she couldn't call the shots I know my body I've been going through this for years I know what I need I know what I've been missing for the last week is my blood pressure medicine and I know once I take my blood pressure medicine I feel better but that's not what happened right off the bat she did not want to refill my prescription I wasted time from work my insurance wasted money all because she wanted to send me to a facility to get test done where they could charge me more money or charge my insurance more money this is a scam this app is a scam if you want to save money stay away from this app I'm a single father I work 6 days a week I don't have time to visit facilities just to refill a prescription once in a blue moon..thank the lord for teladoc

Every time we've tried using this we've had issues. They tell me to trouble shoot my home wifi. It works for everything in the world besides this dang app. Can't see doc, doc can't see us, can't hear doc, doc can't hear us, cuts off mid appointment. Customer service is a joke. They charge my insurance (no copay cost to us), yet we get zero satisfactory service.

My regular pediatrician office was closed so I thought I’d give this a try. I waited for 40 minutes, meanwhile my son is sick and fell asleep. I couldn’t see the dr at all, just a black screen when she came on. She said she could see me. She kept asking me to put the camera closer to my son so she could see rash on his face and hear his breathing. Well our session got disconnected because my hand accidentally hit the “x” because of trying to maneuver my tablet to let her see. There’s no way to go back once you do that because you don’t have a link or anything for your session. Our session was 11 minutes and even though she told me she was calling prescriptions in for alberterol, nothing was done. I saw in the app she just charged for a visit. I called customer service and explained that she was supposed to have called prescriptions and they said they were going to escalate the request. Their definition of escalation must be different because still there is nothing happening with this and here it is the next day. I am taking my son to a real DR today. I don’t recommend this. I am glad it was free for us with insurance because this is complete garbage! Don’t waste your time!

Terrible customer service. Wanted to find out if a doctor could prescribe PT for my elderly mom. She kept asking me "Who the benefit run by?" I said Medicare. She said no, no "Who the benefit run by?" I said my mom is elderly, she has Medicare. She couldn't understand this. This is someone in the United States too. WTH. What does that even mean, "who the benefit run by." She had no idea what she was doing. I finally hung up. Then I read Dr. Phil owns the company, so I am running far away.

Upon signing up, they shared what I would pay for cost of care and even put the language "No Hidden Fees". Apparently during the month I used the services they had a systems error and insurance wasn't being billed accurately. This wasn't communicated to me until months later when I got an exorbitant bill charging me full price for all my services used during that timeframe. Support team was evasive and unhelpful, unwilling to own up to not standing by their "no hidden fees" and lied about sending me an email in May communicating the issue. They even said my documentation noted language that my copay was subject to change. When I shared screenshots of all my receipts and communications from them (none of which stated this), they ignored it and proceeded to just ask for my insurance. Crooks. Find healthcare elsewhere.