Doctor On DemandReviews of doctorondemand.com

I had a very disappointing experience with this provider. After asking me questions, she repeatedly talked over me and interrupted my responses, which made it difficult to fully explain my concerns. The visit felt rushed and impersonal, and ultimately she read from the screen to say she couldn’t help and recommended in-person care. This level of service was frustrating and fell far below expectations.

I’ve used Dr on Demand for years and was very happy. They recently changed their website and things have gotten really bad. They keep canceling my insurance and tell me that I must pay even though I’m covered several different ways. Every time I attempt to use them, my insurance is supposedly no longer valid and must be imputed but the system refuses to take information. They want me to PAY exorbitant fees for service, when my visit is covered 100%. DO NOT USE DR ON DEMAND

My complaint is I CANNOT delete my credit card. I did not book an appointment, but I CANNOT delete my card. I want to close the account, but I refuse to do so without deleting the card first. I sent a message via their AI chat and was informed someone would get back to me.

Medicare refused to pay because they said it had "a low level of medical decision making if using Tim (99203-95) they then doubled my bill and began sending notices every week to my email and phone. I have piles of notes of each very long and tedious phone call I've made to them. They use a service called included Health to handle billing and none of them are able to give an employee ID number. Never have I received a legitimate invoice...just constant reminders to pay a bill that they doubled. I've talked to 6 different people who all claimed to get it corrected and never do. Save your time and stress and drive to your nearest urgent care!!!!

I am sick of Dr On Demand. I am 66 years old and I know when I have an infection. The reason for calling them so I don't have to get out and go to the doctor while I'm sick. They prescribed Claritin that I can easily buy over-the-counter I have an infection I need an antibiotic not a hard antibiotic just something like amoxicillin to knock off the infection. It's ridiculous. My insurance company pays them $40 seems to do absolutely nothing. The last time I called them I had a severe burn and they prescribed me an over-the-counter antibiotic cream that was useless I ended up as a doctor and got some Silver Prescription cream but it was pretty much too late and even though it helps could've been a lot better if they would've just prescribed the right thing in the first place. want me to call me back in a week if I haven't gotten rid of this infection.  Why because I'm old enough that in a week I will have such an infection that It will take an enormous amount of money and drugs to get me well. I'm just sick of it why are they even in business? My great grandbabies were over here for Mother’s Day and they were sick. Their doctor prescribed them antibiotics and they’re already getting better. I don’t get it. Why take my money if you’re not gonna give me any healthcare. I know how to go to a drugstore by over-the-counter for symptoms. I need antibiotics to clear the infection. When you’ve lived on this earth for 66 years you know when you have an infection.

Garbage. Don’t waste your money on it.

They fail to provide services and refuse to refund monies. FRAUDULENT organization.

I used Doctors on Demand and the FNP misdiagnosed a sinus infection and told me I had an ear infection even though I told her I didn't agree with her diagnosis. She would not listen to my concerns and she prescribed antibiotic ear drops and 5 other medications. I felt uncomfortable with her diagnosis so I went to an urgent care the next morning and was diagnosed with a sinus infection and was prescribed an oral antibiotic. The antibiotic ear drops would have done nothing for my sinus infection. When I contacted doctors on demand later to ask for a refund since the provider would not listen to my concerns when I told her I did not think I had an ear infection and misdiagnosis my issue, they told me they wouldn't refund any money since even though the provider didn't give appropriate care.