Doctor On DemandReviews of doctorondemand.com

I am writing to express my strong dissatisfaction with a recent experience using the doctorondemand.com service, which I do not recommend. I attempted to join a scheduled doctor's visit but was locked out of the call. Despite this technical failure, my card was charged for the visit. When I reached out for help online, I received an unhelpful automated response. Upon calling and speaking with a representative, I was informed that they found no technical issues and that I would still be charged a $30 late fee. This indicates a very poor standard of customer service and a lack of concern for the customer experience. Furthermore, a representative from doctorondemand.com explicitly promised me a refund, yet this promise was not honored. This overall experience—being charged for a service I could not access, the lack of support, and the refusal to issue a promised refund—leads me to believe that your company provides very poor service. I would strongly advise you never to use their services unless you want to be ripped off.

This was hands down one of the worst healthcare experiences I’ve ever had. Doctor on Demand completely missed the mark. The provider was unhelpful, dismissive, and clearly uninterested in actually listening or providing care. I felt rushed, talked over, and left with zero solutions or guidance. The entire interaction felt like a checkbox exercise rather than a medical appointment. No empathy, no effort to understand my concerns, and no meaningful advice or treatment. If I wanted to feel ignored and frustrated, I could’ve saved my money and stayed home. For a service that markets convenience and quality care, this was a huge disappointment. I would not recommend Doctor on Demand to anyone looking for real medical support. Avoid if you actually want help.

I went to the chemist and they advised me to consult a doctor which I did - Desperate so came to doctor on demand. Doctor was not at all helpful, told me to go to the chemist and get over the counter medication.. went to a doctor the next day and straight away prescribed me with anti biotics and drops. The lack off knowledge and care doctors had from this company was very concerning.

This company charges you $65 up front. This money is lost if they don't provide a service, which they DIDN'T. Don't get scammed. Don't use them. They can't provide referrals or medical care. BEWARE

This is an absolute waste of money! I had a sinus infection, having suffered a few days. I did their online appointment - described symptoms. I have had them before, knew I never get over them without an antibiotic. They told me to go to the drugstore and buy flonase and take ibuprophen. DUH! I could do that without them telling me. you need a doctor for an Rx. if they won't give you one - they are taking your money for nothing. I ended up having to pay an urgent care place. I fought the charge but they wouldn't refund my money. NEVER AGAIN!

I would caution anyone considering Included Health / Doctor on Demand. In July 2025, I canceled an appointment only minutes past the cutoff because I was unable to log into their system. A representative confirmed in writing that my late-cancellation fee would be refunded and told me to allow 6–8 weeks. Four months later, I was suddenly told the refund was denied and that the fee was still owed—completely contradicting their earlier written approval. This reversal has been stressful and feels misleading and unethical. I’ve been a loyal, paying user for years, and I’ve always paid on time. Approving a refund, waiting months, and then reversing it without notice is unacceptable. I’m asking Included Health to remove the fee, close the invoice, and fix their inconsistent billing and communication practices so this doesn’t happen to anyone else.

Horrible service. I had a sinus infection, the providor would not give me antibiotics. i went to an in person clinic the next day and got antibiotics. It was a huge waste of money. They do not provide actual medical services. I disputed charges with them and my credit card. FRAUD TOTAL CONSUMER FRAUD.

The first time I used Doctor On Demand, everything went fine. I made sure I was at the appointment on time, app open, and in a quiet space as requested. Otherwise, it was made clear to me that I would be charged for the missed appointment. My specialist appeared, and we talked, and then the session ended. My second appointment was for an urgent care visit, and this is the visit I am reviewing here. I was on time for my appointment and ready to go. I saw my doctor join and was reviewing my charts, then the visit abruptly ended for absolutely no reason, and all traces that I had even scheduled it were immediately erased from the app. I reached out to scheduling, expecting an apology or maybe a credit to my account, and got some bullcrap excuse about 'technical issues.' They get one star from me because if you miss an appointment, you are billed the full cost of the appointment. There are no excuses or BS reasons you can come up with to get out of the fee. But if they miss an appointment and waste your time, and therefore cost you money, nothing happens. They just get a pass. Doesn't seem an ethical way of doing business to me.