Doctor On DemandReviews of doctorondemand.com

We had a very disappointing experience using Doctor on Demand for my minor daughter. On multiple occasions, her therapist failed to attend scheduled appointments with no notice, no call, and no follow-up. These repeated no-call/no-shows were disruptive and unacceptable, especially for a child receiving mental health care. During our most recent appointment, I experienced technical issues accessing the platform and contacted Doctor on Demand immediately to report the problem. Despite notifying support in real time, I was still charged $129 for the appointment. Resolving this charge became another ordeal, involving nonfunctional payment links and repeated attempts to get help by phone and message with little meaningful support. I was also alarmed by guidance provided early in our care. Due to my divorce, staff advised me to share my login credentials with my ex-husband so he could access our daughter’s care. This directly contradicts basic HIPAA privacy standards and placed my personal protected health information at risk. Overall, our experience reflected poor communication, improper billing practices, and inadequate attention to patient privacy. As a result, we have discontinued using Doctor on Demand. I would not recommend this service, particularly for families seeking reliable and professional care for minors.

Wow, live and learn - my experience was exactly as the other complaints on this site. I was hoping to save a trip - nope! Yikes, stay away from this site.

Dr. Suzanne Kersbergen, DO Literally was reviewing my chart.. and opted out of seeing me(literally said it was disconnected!) all I was trying to be seen for was a sinus infection. I would go to a local walking if this is how they treat people. I sat there and watched her “review” my chart for 15 minutes then hang up! Insane! I’m still pretty horrified.

Do NOT sign up and waste your money. The doctor I saw was rude and acted as if I was bothering her by even having an appointment. The "appointment" if you want to call it that lasted for 2 minutes at absolute most. There was no information given and after I agreed for them to take my money there was zero help to me whatsoever and the call was ended. I filed to get my money back and was told that there is nothing they can do and the appointment was "appropriate". This site is a TOTAL SCAM. I wish I would have looked at the reviews before signing up.

My booking experience was a data collection waste of time. The doctor got on and simultaneously got off and that was it no apologies no explanations. This isn’t the early 2000 where apps are new but they try to pretend like it was a connection issue the virtual assistant was so smooth with collecting all of my data but the non-live chat keeps dying as well. It’s all a fallacy.

They overcharged me and have still not refunded me, even though they said they made a mistake. Been almost a year

DO NOT GO THROUGH DR ON DEMAND I had to pay upfront $100 per visit. It was not explained nor specified that this wouldn't cover the full cost of the visit. These appointments were solely to refill my prescription, which they require you to do monthly. So I was basically paying $100 per month to get a prescription re-filled. The appointments were less than 5 minutes and these people hand out prescriptions like candy. I went back in to check what I owed for the appointments and it's now telling me I owe $2,365.30 for each appointment. It doesn't specify why or for what visit. I've had to go through 3 different phone numbers to even get an answer. I'm actually appalled.

I scheduled an appointment several weeks ahead. On the day of the visit, I joined the call and as the therapist was joining, we were disconnected. I tried to log back in but it showed the visit was completed. I called customer service and said they couldn't do anything about it. I din't receive a message or text saying that they were sorry and had to cancel. This was absurd, I waited 1 month for this visit only to have it cancelled and to feel that customer service couldn't do anything!!