DocBrightConnect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.
DocBright (docbright.com) has 218 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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R Danielle W.
Easy, convenient.
Response from DocBrightNov 2, 2020
Awesome! We strive to be easy and convenient, so we are glad that's the experience you had. If there is anything we can do to elevate the experience from 4 to 5-stars, don't hesitate to email us at [email protected] and we will do our absolute best to make it happen in the future. -DocBright Care Team
Erica B.
Dr Mandel was very informative. Spoke to me in person when he felt it was necessary. Appreciate the help! Thank you for being there, being nice, and being affordable.
Response from DocBrightNov 2, 2020
You're so welcome! We are really glad that Dr. Mandel was such a help to you. We are always here for you if you need us in the future. -DocBright Care Team
MC
What started as a misunderstanding became an absolutely amazing experience as the customer service was extraordinary and were with me every step of the way, appreciate your support and keep up the good work
Response from DocBrightSep 17, 2020
Hi MC! We're so sorry to hear that you are having a 2-star experience with DocBright. We are here to help turn that around for you. Our providers respond within 24 hours, so it is normal that you have not heard back after 6 hours. Our providers take great care in ensuring each submission is thoroughly reviewed so that your care is high-quality. We don't want your care to be rushed, but still promise a 24 hour turnaround time, which is among the quickest telehealth options. I've sent you a personal email with a status update on your submission. Also, please know that I am personally attempting to expedite your provider review and response. Finally, we do have a 100% satisfaction guarantee, so while we do hope that your experience turns into one that is 5-stars and you'll help us out by updating this review, you can always email us at anytime after completion of your case to request a refund - no questions asked. It's the least we can do, so let us know if there is anything else we can do to help turn this into a 5-star experience. We look forward to hearing from you. - DocBright Care Team --UPDATE-- Multiple attempts have been made to reach out to the customer prior to the 24-hour mark to offer expedited review or a refund. The customer has not responded. --FINAL UPDATE-- Thanks so much for the revised review! We are so glad that we ultimately provided you with a 5-star experience. That's what we're here for. We look forward to being here for you again in the future :)
Jennifer B.
Telemedicine is perfect for acne treatment. Saves time and gets to the matter at hand expeditiously! My reply was next day and Rxs were available for pick up a few days later. I highly recommend DocBright!
Response from DocBrightSep 12, 2020
Awesome! This is what we like to hear. Thanks for the feedback. If there is anything else we can do to help, just let us know. -DocBright Care Team
Tabitha H.
The doctor was informative, detailed and efficient. Would certainly be willing to use this service again. Only issue was that we never got the actual message form the doctor, but the care message team was able to forward me the message.
Response from DocBrightSep 7, 2020
Thank you so much for your kind words! We are so glad that you had a great experience and we definitely agree that getting the message the first time is a much better experience. Sometimes emails can be miscategorized by some email servers as spam, but this is rare and we are so happy to hear that after reaching out to our Care Team you were able to get the response right away :) If there is anything else we can do to ensure you have a 5-star experience now or on a future submission, don’t hesitate to let us know. We are here and happy to help. -DocBright Care Team
Amanda
Very easy and thorough experience. The doctor gave me advice on how to manage my skin that no other doctor has in the past. The medications prescribed are helping and would recommend this method to anyone, especially during Covid. Thank you.
Response from DocBrightSep 12, 2020
Easy and thorough are some of the many qualities we strive to achieve, so we are so happy to hear that this is the experience you had. Thanks for the comments, and if you need anything at all, we are here for you. -DocBright Care Team
The Linh D.
Dr Om handles my case After 10 minutes of my submission, I received email from Dr Om. Asking my some questions, and I replied to him. And within 2 hours, He emailed me with diagnosis and treatment plan. The experience was fast and easy and surely better than actual Doctor Office visit. If it not an emergency / complicated situation online doc is the way to go.
Response from DocBrightSep 12, 2020
Thanks for sharing feedback about Dr. Om. We are so happy to have him among the top-rated providers using our platform, and we're really glad you had an excellent experience with his care. If you need anything else, we are here. -DocBright Care Team
Carlos B.
Short and simple: the consultation was quick, accurate, and educative. Thank you! Would definitely recommend
Response from DocBrightSep 12, 2020
Thanks, Carlos! DocBright's goal is to connect you with a top-quality, caring provider and it sounds like we achieved that with your experience. Thanks for recommending us to others, and we hope that you choose us again for all of your dermatology needs. -DocBright Care Team
