Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.
DocBright (docbright.com) has 218 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
docbright.com
Website
docbright.com
Category
Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: August 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Great response time and they were able to help my son with his acne problems from looking at a picture! We had a mix up with the pharmacy and I emailed the Dr. And he was right on it getting the issue fixed! Very happy with our experience here!
Response from DocBrightJul 20, 2021
Thanks for sharing your detailed review of your experience with DocBright. We know that sometimes there are bumps in the road, and we are so glad to hear that our Care Team was able to help smooth out those bumps for you, every step of the way. Remember, we are always here for you. -DocBright Care Team
PA
Pia A.
Quick, easy, friendly
Quick, easy, friendly! I couldn’t be happier with this process. I am on the phone a lot for work so most Telehealth appointments are hard to fit into my open time slots. This was so much easier!
Response from DocBrightJul 20, 2021
Thanks for sharing your experience with others, Pia. If we can do anything else for you now or in the future, just let us know. -DocBright Care Team
JM
Jerrod M.
If you think you should physically see…
If you think you should physically see a doctor, do so. Don't waste your hard earned money just to be told they can't help you. They should refund me for wasting my time and money.....and they didn’t send me a refund as promised😡
Response from DocBrightMay 20, 2021
Update: 5/22/2021 - Hi Jerrod, we saw you updated you review that you did not get your refund, so I just wanted to reply and let you know that the refund was processed on 5/20/2021 as promised. Refunds can take up to 5-7 business days to appear on your account as bank processing times can vary. Rest assured, the refund is on its way. We stand behind out experience 100% and will always refund the full amount to DocBright users who were not fully satisfied with their experience, no questions asked. Thanks for giving us the chance to provide you top-quality care and service, and if there is anything at all that we can do to further help, don't hesitate to let us know.
Update: 5/20/2021 - Jerrod, it was great speaking with you on the phone. We wanted to update this response and thank you for the honest and helpful feedback. We are so glad that you were happy with the refund we provided you, and look forward to being able to treat you through DocBright in the future. :)
Hi Jerrod! Thanks for connecting with us on TrustPilot. Rest assured, I am here to help. At DocBright we have a 100% satisfaction guarantee because we agree, your money should never go to waste. If you were not satisfied with your care, or if we were not able to get you the care you expected, please don't hesitate to email me at [email protected] and I will process a refund for you right away. Our top-priority is getting you the care you need, so once we get that refund processed, I am happy to help in any way that I can. I look forward to your email. -DocBright Care Team
AD
Anna D.
Great experience
I have a rush on my finger for months. One day it was so bad I researched the local dermatologist but I saw DocBright ad and decided to give it a try. Now a week later I don’t have any problem because my prescription cream was sent to pharmacy after minutes I upload my pics.
I’m so happy about my experience with them and told my friends and family!
Response from DocBrightJul 20, 2021
Wow! We love when this happens. We strive for fast, effective service. We look forward to being able to help all the friends and family you refer to us. We're here to help. Thanks so much for your kind recommendations. -DocBright Care Team
JE
Jen
I am so happy that we found this…
I am so happy that we found this invaluable service. We had waited six weeks for an appointment with the only local dermatologist, then got rescheduled for six weeks later. How frustrating!
Meanwhile, my daughter was struggling with acne. When I found this service, we had answers and a treatment plan from a wonderful doctor within hours. He answered all our questions, called in her prescriptions, and gave her a personalized treatment plan. It’s already helping her. Thank goodness for this amazing, convenient, professional service!
I have already recommended this service to several people. I think I may use it myself.
Response from DocBrightJul 20, 2021
We're happy you found us too :)
Our goal is to make dermatology care accessible and frustration free so we are glad we achieved that for you. We're here for you whenever you need. -DocBright Care Team
MK
Melina K.
This app has been very helpful
This app has been very helpful. I was able to get treatment in less than 24hrs which was much relief. It was quick and easy with no appointment requirements. Dr. Anna has been very helpful with my queries and follow up. Highly recommend her for dermatology.
Response from DocBrightJul 20, 2021
Thanks for the positive feedback for Dr. Chacon. We will be sure to pass it along to her. She's such a valuable part of the DocBright family. Thanks for using our platform, and do let us know if you need us again in the future. -DocBright Care Team
TJ
TBeaux J.
Quick diagnosis with prescriptions
My son needed to see a dermatologist. I have insurance but had to get a referral from the PCP on the insurance card...to get those appts., he wouldn't be able to see a dermatologist for a few days. I found docbright...gave some information online, uploaded sime pictures of his acne and had a medical response with prescriptions sent to my pharmacist within hours.
His acne is already starting to clear up within just 2 days.
Would completely recommend and will be using them for further virtual dermatology visits.
Response from DocBrightJul 20, 2021
We know first hand how tough acne can be and we are so glad to have been a quick and affordable option for you and your son. Don't hesitate to reach out again if you need any refills or follow up in the future. -DocBright Care Team
LA
Laura
Good Experience
Dr. Kimberly Werner Billet provided an accurate assessment and proper treatment plan. Thank you for your help!
Response from DocBrightJul 20, 2021
We will be sure to pass along your kind words to Dr. Werner. We love having her as part of our team of awesome dermatologists! Thanks for sharing your experience with others. -DocBright Care Team
