DNA Diagnostics CenterReviews of dnacenter.com

My experience with DNA Diagnostics Clinic was helpful and most importantly, it was private. Unlike Maury, I didn't have to wait in front of an audience and through numerous commercials to obtain my results. The entire process took a matter of 15-20 minutes. The technicians at the clinic were friendly and answered all of my questions. When we arrived at the clinic at the appointed time, they were ready and took care of us from the minute we arrived until the minute we left. I was truly impressed with the professionalism. Later I received a call from the processing center to verify the information and see if I had additional questions. I would highly recommend this clinic to anyone seeking DNA results.

Fast easy your customer service reps were there to answer every question results came back as fast as you said would totaly refer you to everyone

They were very professional from the moment they answered the phone. I was pleased with the measures taken to ensure accurate results.

It was simple and honest. It went about as smooth as such a thing can go. It was good.

according to my experience about DDC is doing a very nice job including on time delivery of their instrument to overseas as well as quick result.

Operators were very informative and very nice.

EVERYONE WAS SPOKE WITH WAS HELPFUL , GREAT CUSTOMER SERVICE

I am beyond livid right now -- having just had yet ANOTHER promised deadline (Fri 6pm) come and go with no results from DDC. To make matters worse, no one from the company even bothered to contact me today to let me know the results would not be delivered as promised. I waited on pins and needles, completely anxious, all day long....only to see 6 p.m. come and go with no word. Now I have another weekend to wait in worry. I called the company numerous times this week to ask for updates --- and was repeatedly told "by Friday at 6." I find it unconscionable that no one bothered to contact me to correct this and update me when it became clear they were not going to deliver on this promise. Anyone who has been in this situation, awaiting DNA results, knows how incredibly psychologically draining it is. Knowing this, the company should be far more attentive and responsible in keeping their clients well informed. In total, I have now waited two additional weeks beyond the initial deadline they gave me for anticipated results. This has been excruciating. I urge anyone who chooses to use this company to aggressively question them on their timelines and adjust your expectations. The advertised quick turn-around is certainly not guaranteed. THis is not the only problem I've had with my experience, though it is the most significant. I also have problems with their confidentiality procedures and the professionalism of the collection site. The alleged father has been able to call DDC and receive information that I feel should not have been released, as I am the paying client. Furthermore, the lab tech offered him advice about the legal ramifications of the case, which is completely inappropriate and unprofessional. These experiences have made what is already a stressful life circumstance even more so. Please proceed with caution. And DDC, please work on improving these areas and providing more reliable, honest service.