Jewell C.
Received the wrong part
Received the wrong part, sent me a generic instead of the name brand I ordered. Have tried to contact them, still have gotten no answer from them.
DME Hub is a full service online provider of medical equipment and supplies. We keep our overhead low and pass the savings along to the customer. If you know what you're looking for, take advantage of our low prices, simple site navigation, and easy checkout. If you need a little advice, we have product experts on staff with over 25 years of experience to answer your questions. That's why we're endorsed by every major manufacturer and receive 5 star reviews.
DME Hub (dmehub.net) has 4,191 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jewell C.
Received the wrong part, sent me a generic instead of the name brand I ordered. Have tried to contact them, still have gotten no answer from them.
Michael C.
Have not recieved my item.
Lorenzo G.
Slow shipping.
Response from DME HubAug 3, 2021
Hello Lorenzo Grandioso. Thank you for your valuable customer feedback. We have researched your Slow Shipping complaint and discovered that the item you ordered usually ships in 3 to 5 business days. According to our records, your order actually shipped in 3 business days. You also selected Standard Ground delivery. Standard Ground shipping can take up to 5 business days for delivery after the item is shipped. For future orders, please contact one of our customer support staff members if Express Shipping is needed for a specific (faster) delivery date. We will gladly provide you with pricing and options for Express Shipping. Sincerely, DME Hub Customer Satisfaction Dept
Douglaa P.
It’s been 2 weeks and my order still has not shipped
Reuben G.
Paid for the product and did not receive it. I have emailed the company about the issue and nobody has responded.
Response from DME HubJul 13, 2021
Thank you Reuben Griffith for your valuable customer feedback. We have researched the issue with your order and determined that your Apartment/Unit number was missing on your shipping/delivery address. Therefore, the package was returned to sender. We have reshipped your order and included your Apartment/Unit number on the shipping label. The new shipping/tracking details have been sent to you in a separate email. Please contact our Customer Support Staff if any further assistance is needed. Sincerely, DME Hub Customer Satisfaction Dept
Arlin S.
Been almost 2 weeks since I ordered a replacement back, no product and no shipping information. Should have gone to living spinal and spent the extra $100. I would have had my back in 2 days.
Allen W.
Not the right parts
Me
Service was fine, annoyed with all the follow up emails about rating our service. Shipping sucks. Don't send USPS. Also, my first order last year was the one in question. Your site only offers USPS service. Since last time I paid for premium (the most expensive and fastest) and it took over a month to get I figured how much slower could it get if I went regular this time. Axles are as per the order. As for the unsolicited emails, why am I getting survey questions?
Response from DME HubFeb 7, 2021
Thank you for your valuable customer feedback. Sorry to hear about the delay with your delivery. Our records indicate that you ordered on Jan 27th and your order was shipped out on Jan 28th. The fulfillment process took one day. Unfortunately, DME Hub does not have control over International Customs Agencies and it appears that Canadian Customs is still processing your package. Our records also indicate that you selected First Class Postal International which was the most affordable delivery option for your order. However, it is also the slowest. If you prefer a faster service or perhaps a different carrier, please indicate that on future orders and we'll be happy to accommodate that request for you. Sincerely, DME Hub Customer Satisfaction Dept