John M.
My wheel arrived with a flat tire
My wheel arrived with a flat tire. I contacted DME and was told that they would send a replacement inner tube which I would have to have put on at my own expense. Disappointing.
DME Hub is a full service online provider of medical equipment and supplies. We keep our overhead low and pass the savings along to the customer. If you know what you're looking for, take advantage of our low prices, simple site navigation, and easy checkout. If you need a little advice, we have product experts on staff with over 25 years of experience to answer your questions. That's why we're endorsed by every major manufacturer and receive 5 star reviews.
DME Hub (dmehub.net) has 4,191 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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John M.
My wheel arrived with a flat tire. I contacted DME and was told that they would send a replacement inner tube which I would have to have put on at my own expense. Disappointing.
Reginald D.
The wheelchair backpack is as depicted, but your prices are high; unfortunately, no one else I checked has it in stock.
Response from DME HubJan 11, 2020
Hello Reginald Darley. Thank you for your valuable customer feedback. Our webmaster has researched the exact item you ordered on our website and found that we are the lowest price on the internet. Also, for future reference, DME Hub has a price match policy and we will match or beat prices advertised on the internet by verifiable competitors. Please contact our customer support team for any other questions related to this matter. Thanks again! DME Customer Satisfaction Dept
TiSport, LLC Attn: Accounts P.
most replies to questions, order confirmations take several days to get an answer and sometimes a couple follow up emails to get replies back.
Robert G.
Brake part was very over-priced for a plastic part assembly, but service was good. This design must be a money - maker for tilite and DME Hub since they are pone to breakage and over priced. I will be looking for a different brand in aluminum next time one breaks
Ryan M.
Sent wrong part and took a couple days to resolve. Gave me free shipping on next order, which is nearly ten dollars.
Sharon C.
I received the wrong size cushion. Reported this and asked how to return and get the right size. Sent pictures of the box and the cushion label. They are in the process of resolving the error.
ken H.
The reason I gave only 3 stars is the way they packaged my wheelchair tires. The bent them over and zip tied them together and then wrapped a thin plastic sheeting for the shipping container around the folded tires. Remind, they have a metal band around each edge that gets bent also. Every other company I bought tires from had cardboard box for shipping.
John P.
Shipped to wrong location. Pricing is fair