Paulo
Lack of information
Bought Frog Legs but front seat height now is 1” taller. No information about this problem was given before, and the answer is: “sometimes it Happens”.
DME Hub is a full service online provider of medical equipment and supplies. We keep our overhead low and pass the savings along to the customer. If you know what you're looking for, take advantage of our low prices, simple site navigation, and easy checkout. If you need a little advice, we have product experts on staff with over 25 years of experience to answer your questions. That's why we're endorsed by every major manufacturer and receive 5 star reviews.
DME Hub (dmehub.net) has 4,191 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 52 reviews with 2 stars · Clear filters
Paulo
Bought Frog Legs but front seat height now is 1” taller. No information about this problem was given before, and the answer is: “sometimes it Happens”.
Stanford P.
Product paid for but never received
Kurt L.
Truly disappointed the product was advertised at 9"-12" and was actually 13" did not fit at all and I was offered a potential replacement that was $250 where the original cost was $75 and that was too much!... No ability or offer to bill insurance for it..If it were not for the genuine politness and good customer service of Tyler I would never do business with DME again!...
Don H.
Initially sent wrong part but made it right quickly
James M.
I purchased a set of push to lock brakes for a invacare wheelchair from DME on April 22, with next day air shipping. I received an incorrect set of parts, which I initially believed was my fault. When I attempted to re-order the parts, I discovered DME's website had some issues, it really was unclear which parts were being ordered. I contacted DME about this three times, and never received a response of any form. Would not recommend.
Pete
Took forever to finally ship my cushion!
Customer
The foam in the premium armrest pads that are priced at twice what the run of the mill aftermarket ones are is collapsing after only a week of use. I attempted to contact this vendor about it, got no reply.
Alex
I ordered on 8/8/16 has been "processing" for over a week now and yet my bank account was withdrawn 400$ on the day of purchase. Terrible. I should have bought somewhere else.
Response from DME HubAug 17, 2016
Hello Alex. Thank you for your valuable feedback. We are very sorry we did not meet your expectations. An unexpected back order occurred with our supplier resulting in a delay with shipping the product you ordered. Our records indicate you were notified by telephone on 8-12-16 to explain the delay. The estimated ship date provided by the supplier was 8-15-16 but unfortunately, the fulfillment date was not met and the product remains on a manufacturers back order. Per your request, the order has been cancelled and a full refund has been issued to your credit card. We sincerely apologize for this inconvenience and hope to have the opportunity to serve you again in the future. DME Hub Customer Satisfaction Dept