DME HubReviews of dmehub.net

Response from DME HubMar 30, 2023

Thank you Mandy for your valuable customer feedback. Our records indicate that your order was placed online and was shipped to the address provided on the order. The package was delivered on March 13th. Our records also indicate that you have been in contact with one of our customer support specialists and you have now provided us with the correct shipping address. As a courtesy, we are reshipping your order to the correct address. We consider this issue to be resolved. If you have any other questions or concerns, please contact one the members of our team. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubMar 23, 2023

Hello Paola Franyutti. Thank you for your valuable customer feedback. Our records indicate that the wheelchair serial number was used to determine that the parts you ordered were incorrect for the chair. Attempts to contact you to discuss the issues were unsuccessful and a pause was placed on the orders. Our records also indicate that you have now been in contact with one of our customer support specialists and requested a cancellation and refund of the orders. We have completed that request. Sincerely, DME Customer Satisfaction Dept

Response from DME HubFeb 15, 2023

***SUPPLY CHAIN & WORKFORCE DISRUPTIONS ARE STILL CAUSING DELAYS*** Thank you for your valuable customer feedback. Unfortunately, the mobility industry, much like many other industries in the USA and around the world is still struggling with supply chain and workforce related issues/delays. DME Hub considers delays with mobility products to be a serious matter and is working with its suppliers to ensure customer orders are fulfilled as quickly as possible. We have also been making every possible effort to stay in communication with customers regarding order status and estimated ship dates. However, delays with informing and updating customers have still occurred. DME Hub has allocated additional staffing resources to help alleviate these issues with communication. Thank you for your patience and understanding while we work through these challenging and difficult times. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJan 26, 2023

Thank you Josh for your valuable customer feedback. Our records indicate that one of our customer support staff has reached out to you regarding the issue with installing the products you ordered from DME Hub. Unfortunately, the manufacturer of the wheelchair seat pouch and backpack does not offer printed or digital instructions but the staff at DME Hub can provide phone assistance with that if still needed. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJan 18, 2023

Hello Jean Rios. Thank you for your valuable customer feedback. According to our records, you ordered on Jan 11th and your order was shipped the same day via USPS Postal. According to the USPS tracking, the package was delivered at 11:45 am on Jan 13th and left at the front door/porch. If you cannot locate the package, please contact one our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubOct 7, 2022

Hello Jennifer R. Thank you for your valuable customer feedback. Our records indicate that you ordered on Thurs, Sept 29th and your order was shipped out on Monday, Oct 3rd. The fulfillment process took 2 business days. Your order is scheduled to be delivered to you by UPS on Friday, Oct 7th. DME Hub sends out shipping confirmations via email and the shipping/tracking details have been resent to you. Perhaps the original shipping confirmation email went to junk or spam. The review request you received is computer generated and we apologize that it was sent before your order arrived. Sincerely, DME Hub Customer Satisfaction Dept