DME HubReviews of dmehub.net

Response from DME HubOct 26, 2020

Thank you William Riviello for your valuable customer feedback. According to our records, DME Hub customer service contacted you again today regarding the unexpected delay with your order. DME Hub sometimes relies on suppliers for direct shipment of orders to customers. The shipping warehouse for your parts had an inventory issue resulting in the delay of your shipment. We sincerely apologize for the inconvenience. DME Hub Customer Satisfaction Dept

Response from DME HubOct 6, 2019

Hello Chad Robertson. Thank you for your valuable feedback. DME Hub makes every effort to ship every order as quickly as possible. With the vast number of wheelchairs on the market, it is sometimes necessary for DME Hub to order the part from the factory. Our records indicate a telephone call with a voice mail message was made to you on 10/2/19 to explain the specific situation with your parts. The manufacturer of your wheelchair has recently started using metric parts and hardware. This is a change from the imperial parts used for more than 20 years. DME Hub is working very diligently to build up stock on these new metric parts but we do not yet have everything in stock. However, the parts can be shipped factory direct and if there is an urgent need to receive your order, express shipping options are available. Please inquiry with one of our customer support specialists if you need the shipping upgraded to express. We apologize for the delay. Thank you for your understanding and thank you for your business. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubSep 22, 2019

Hello Robin Pleines. Thank you for your valuable feedback. However, our records indicate that we attempted to email you on 4 separate occasions to explain our international shipping process and provide you with shipping options and prices. All 4 emails were blocked and returned either by your server or an email spam filter. We also responded to your PayPal payment dispute and explained in the notes that we were having trouble communicating with you. We have many satisfied customers located all over the world and would enjoy doing business with you if you can provide us with an alternate email address or unblock us from emailing you. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubSep 4, 2019

Hello Stephen Dalley. Thank you for your valuable feedback about our failure to advise you when the goods were dispatched. However, our records indicate you were emailed the shipment details and UPS tracking number on August 29th, 2019. There has been a delay with the delivery due to the Labor Day weekend but your order is scheduled to be delivered on Wednesday, Sept 4th. The original shipment notification email has also been resent. Please contact one of our customer support specialists for any further questions or concerns. Sincerely, DME Hub Customer Satisfaction Dept