Craig L.
Item not as expected no response to…
Item not as expected no response to request for returning item
DME Hub is a full service online provider of medical equipment and supplies. We keep our overhead low and pass the savings along to the customer. If you know what you're looking for, take advantage of our low prices, simple site navigation, and easy checkout. If you need a little advice, we have product experts on staff with over 25 years of experience to answer your questions. That's why we're endorsed by every major manufacturer and receive 5 star reviews.
DME Hub (dmehub.net) has 4,191 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Craig L.
Item not as expected no response to request for returning item
Bruce Alicia N.
The product is not worth the price. The support arms meet to be about two inches longer to allow better support for light luggage and the plastic baskets used by most of the major grocery stores. The bolts provided are very cheep and flimsy and the plastic washers provided deformed. The service from DME Hub was very good. The product was shipped out quickly. Would I recommend DME Hub again? Yes would l recommend this product again? No
Response from DME HubMar 28, 2024
Thank you Bruce Alicia Newman for your valuable customer feedback. Although we are pleased to hear that you are satisfied with the service you received from DME Hub, we are sorry to hear that the wheelchair accessory you purchased was inadequate for its intended purpose. The specific details of your complaint have been helpful and passed along to the manufacturer for their review. Sincerely, DME Hub, Customer Satisfaction Dept
Thad T.
I have not receivedz the the item that I ordered yet. This has not been the best experience I gotta tell you. What is the eta of the adjustable back that I ordered? TT
Response from DME HubMar 28, 2024
Thank you Thad Talley for your valuable customer feedback. Unfortunately, the mobility industry, much like many other industries in the USA and around the world is still struggling with occasional supply chain and workforce related issues/delays. The part you ordered is shipped directly from the factory and a delay occurred with fulfillment. Our records indicate that we contacted the supplier and asked for courtesy Express Shipping due to the delay. Our records also indicate it was shipped Overnight Delivery at no additional cost to you and was delivered to your door on March 27th. We sincerely apologize for the delay and inconvenience. DME Hub, Customer Satisfaction Dept
Ekaterina G.
Warum erlauben Sie sich solche Fehler wie falsche Adresse wo ich noch nie war anzuzeigen! Sie können damit Familiendramas auslösen!!! Wo ich angerufen habe hat mir Ihre Mitarbeiter andere Adresse genannt. Aber 2 Minuten Verspätung und schon 45 Franken Busse. Was soll das? Abzocke!!!!!
DAVID P.
Noone knows when my order will ship coming from Mexico. These are wheelchair spokes. I don't walk and when my wheel comes apart I won't be mobile. 🤬
Response from DME HubFeb 15, 2024
Hello David Price. Thank you for your valuable customer feedback. Yes, the spokes you ordered are imported from Mexico and for that reason, we specify on the website an estimated ship date of 1 to 2 weeks. DME Hub works with its suppliers to provide the fastest possible order fulfillment for the products we sell. However, estimated ship dates can vary depending on the part/product. For future reference, if the order requires a higher level of urgency, please contact our customer support staff for more details regarding express shipping or priority processing. Sincerely, DME Hub Customer Satisfaction Dept
Sawyer H.
I have received this survey before my item has even shipped. I ordered a week ago and have received no update of a ship date or anything. There was no indication of back order or anything prior to order
Dejan C.
After mistakenly ordering wrong size tires I have followed instructions on DME Hub to initiate the return. No response after almost a month?! I wonder if this is as usual. Anyhow make sure you 100% order what you need/want, you'll get no response to your return queries here. So I hope someone is reading the reviews, maybe they'll do something now.
Response from DME HubJan 30, 2024
Hello Dejan Curcic. Thank you for your valuable customer feedback. We have researched your complaint and discovered that a clerical error occurred with sending the RMA information you requested. This issue has been resolved and we apologize for the inconvenience and confusion. We have also been informed that one of our customer support staff has reached out via email to further explain the details and reconcile the matter. Sincerely, DME Hub Customer Satisfaction Dept
Vince S.
I ordered a set of the xcore wheels and tires for my wheelchair. The options for the tires mentioned gray tires and the treaded tires with foam inserts I chose the gray tires like I had already going by the pictures shown on the website that show the tire and wheel with insert because the picture does not show any valve stems in the picture not knowing they were not the solid tires that I was wanting that was my fault but then when I finally got the tires one of them is already flat and the other one the tire is hanging off the wheel so it is unusable until i work on it as well. Really didn't want something I would have to work on before I can use them. Not to mention I ordered on 1/11/24 and didn't receive until 1/25/24