Erik H.
I dislike that my order came in…
I dislike that my order came in separate shipments. My cushion came days before the cover, which meant the cushion was already trashed when the cover came. Counterproductive. I also am uncomfortable dealing with able-bodied customer service reps. They lack proper context to help me.
Response from DME HubSep 25, 2024
Hello Erik. Thank you for your valuable customer feedback. We have reviewed your complaint and determined that the items you ordered were shipped directly from the supplier (manufacturer). Some suppliers use more than one warehouse for inventory resulting in occasional split ship orders. For future reference, you can request a "ship complete only" order by entering comments when placing your order. This may result in a longer wait for order fulfillment, but the items will arrive in the same package. In reference to the DME Hub customer support reps with lack of proper context. DME Hub employs industry experts with more than 25 years of experience in mobility products for each representative. One of our senior reps has over 40 years of experience. We believe DME Hub customer support has the most advanced knowledge in the industry compared other online companies. We have also found that customers are very satisfied with the expertise and the insight this offers when making important purchasing decisions. We hope to have the opportunity to serve you again in the future. Sincerely, DME Hub Customer Satisfaction Dept