DME HubReviews of dmehub.net

Response from DME HubOct 9, 2024

Thank you, Fabio for your valuable customer feedback. Our records indicate that your order was fulfilled and actually shipped out from Clackamas, OR on Oct 1st. Your package is currently in transit to Australia. For delivery status updates, please refer to the tracking number and link provided in your shipping confirmation email. If you need further assistance with this, please contact one of our customer support staff. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubAug 9, 2024

Thank you, Greg for your valuable customer feedback. Our records indicate that your order was delivered on Aug 7th by UPS. We sincerely apologize for the delay with communication. A recent upgrade to the software for our operating system caused a disruption and delay with fulfillment and updating some of our customer orders. Again, sorry for the delay and inconvenience. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJun 11, 2024

Hello Kevin. Thank you for your valuable customer feedback. We researched the delay with your order and discovered that you initially ordered the incorrect part for your wheelchair. It seems a delay occurred with the communication to resolve the matter and change your order to the correct item. Our records indicate the problem has now been fixed. We apologize for the delay and inconvenience. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJan 16, 2023

Hello Lonnie Caha. Thank you for your valuable customer feedback. Our records indicate that you placed your order on Saturday, Jan 7th and it was shipped out on Monday, Jan 9th. It appears that the postal service is moving slower than normal with delivery of your order but it is scheduled to be delivered to you on Tuesday, Jan 17th. We are sorry to hear that the carrier is late with delivering your package. Unfortunately, this is out of the direct control of DME Hub. If you have any further questions, please feel free to contact one of our customer support specialists for assistance. Sincerely, DME Hub Customer Satisfaction Dept