DME HubReviews of dmehub.net

Response from DME HubNov 1, 2024

Hello Ben. Thank you for your valuable customer feedback. Our records indicate that you ordered a part that is usually purchased in quantities of 2 and you ordered only one. When shipping to international destinations, we are especially detailed with the items on the order. We contacted you to confirm the quantity of parts. Also, the part you ordered required some customization by the factory and took a little longer than expected. We apologize for the delay and inconvenience. We upgraded the shipping on the order to help expedite the delivery process. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubNov 21, 2024

Thank you, James for your valuable customer feedback. It seems that you are completely satisfied with the service you received from DME Hub. However, you only posted 1-Star. Perhaps that is a mistake. Please contact one of our customer support staff if there are indeed any issues with your order. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubSep 27, 2024

Thank you Stevan for your valuable customer feedback. We apologize for the delay. Our tech support team was researching the problem with the armrest pads you ordered. Our records indicate that you received an email letting you know that your message was received after our normal business hours and we would contact you as soon as possible. After reviewing your complaint and One-Star review, following is what we concluded. The armrest pads you ordered are not defective. The holes inside the armrest pads are threaded and will accept the armrest pad mounting screws. However, the style of the parts has been changed by the supplier resulting in a slightly different look where the screws insert on the bottom side. That is the only change. Everything else is exactly the same. DME Hub is committed to complete customer satisfaction. Therefore, we have decided to replace the armrest pads as a courtesy and waive the shipping cost on the order. An order confirmation has been sent in a separate email. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubSep 25, 2024

Hello Jose. Thank you for your valuable customer feedback. We sincerely apologize for the communication delay with processing your request to return items. Our records indicate that you have been contacted with the information you requested, and the matter has now been resolved. Sorry for the inconvenience. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubAug 21, 2024

Thank you, Beverly for your valuable customer feedback. We have researched your complaint and discovered that the part you ordered for your wheelchair is custom and uniquely made specifically for your chair. It requires fabrication at the factory and usually takes about 3 to 4 weeks for delivery as mentioned on the DME Hub website. We did not forget about your order. We were waiting for the part to be made and directly shipped to you by the wheelchair manufacturer. A shipping/tracking email was sent to you on Aug 13th letting you know the order had been fulfilled and your part was on the way. If you have any additional questions or concerns, please contact one of our customer support staff members. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubAug 9, 2024

Thank you, Jose for your valuable customer feedback. Our records indicate that you placed your order on July 28th and we shipped it via USPS Postal on July 29th. The tracking details were sent to you in a separate email on July 29th. Your package is still in route with the Postal Service and has arrived at the local distribution center in your area. Please check back with the Postal Service for updates using the tracking information we provided in your shipping confirmation email and contact one of our customer support staff is additional assistance is needed. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJul 23, 2024

Hello Paul. Thank you for your valuable customer feedback. Our records indicate that you placed an order on June 25th and it was shipped on June 26th. The tracking information was emailed to you on June 26th. Perhaps it went to junk or spam? The tracking details show a delivery was made to your front porch on June 27th. If you cannot locate your package, please contact one of our customer support representatives for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

Response from DME HubJun 11, 2024

Hello Nick. Thank you for your valuable customer feedback. Our records indicate that your order has been cancelled and a full refund has been issued. The were numerous unsuccessful attempts to reach you by phone to inform you that you ordered the incorrect wheelchair part for your chair. The part you ordered is not compatible for your make/model. If you would like to reorder the correct part, please contact one of our customer support representatives for further assistance. Sincerely, DME Hub Customer Satisfaction Dept