Rob
I ordered a seat cushion jell …
I ordered a seat cushion jell replacement last Tuesday. Shipping said overnight option =$65. Im a quadrapeligic and needed it as I was going away on vacation Sunday (5 days later). I t didn't arrive in time. This is a deceptive practice and I'm furious I got charged $65 for overnight shipping. Never using them again.
Response from DME HubJul 25, 2017
Dear customer. Thank you for valuable feedback. Our records indicate you ordered a product with a 3 to 5 day lead time which means it ships from the fulfillment center within 3 to 5 days. Our records also indicate a sales associate contacted you to discuss this. The 3 to 5 day availability for this item is also clearly indicated on the product page on our website. Your order was shipped on the 3rd day and was delivered on the next business day (overnight shipping). I'm sorry your order did not arrive in time for your vacation but DME Hub made every effort possible to ensure the fastest delivery possible for this particular product. Sincerely, DME Hub Customer Satisfaction Dept

