DiveAssureReviews of diveassure.com

Unable to cancel the review by hitting the “x” while trying to get my policy number to fill out paperwork. Not a fan of your forced review

Dive insurance like this is a joke. I recently tore out my ACL in Bonaire. The adjustor asked for info, and it had to be emailed and faxed three times before they would formally reply it was received. They had me gather ALL the data through my surgery and rehab. Months passed, and hours of effort to do as they asked. Once they had everything, the SAME adjustor came back and tol me they would only recover my costs for treatment in Bonaire. Now, in 99% of the cases, the vast majority of the cost of an injury is rarely in-country. It is back home. My surgeon told me the same thing (he is a diver). My own insurance would have covered the expenses in Bonaire. It was a ridiculous experience, and essentially, I think the whole thing is a racket. If you have good health insurance, check before you leave what is covered. Indeed, many credit cards carry coverage for various things if you used it to book the trip. You don't need this sham insurance in most cases, and I will never give these crooks another penny.

Hello, normally I never do this, but now I find it my duty to share my experiences with DiveAssure. Please follow my advice and don’t trust this company. I had a really bad experience with them. They do everything to shift their responsibility and not have to pay what you are entitled to as a policyholder. It is almost impossible to reach their customer service. They pretend that you don't exist. If you are really lucky and do get hold of them they promise you everything and make major professional mistakes (see below)! For months I’m waiting for a solution and asked several times to provide me a copy of my dossier to take legal action. They just ignore this simple question. Which worries me the most is the fact that DiveAssure is careless with personal data and the privacy of customers and staff! I received personal data and confidential medical information from another customer. In addition, I have also received the pay slip from a staff member in my mailbox. From this I learned that DiveAssure works with a call center in India and that they pay their staff a starvation wage. No wonder these people are unable to help customers! I do not want to think about what can go wrong in an urgent emergency situation… I hope that after this message you will think twice before you decide to join DiveAssure.

I bought trip insurance for the first time ever and was told to use DiveAssure. This was probably the biggest mistake ever. After spending $450 on it, I tried to file to get money back after a trip got cancelled. After a long wait, they denied me. Why you may ask? Because I bought it within "the 14 day period" prior to my trip. What was unbelievable to me was the fact that they ALLOWED ME TO BUY IT within this 14 day period but didn't allow me to use it. They have ignored me since they denied me when I asked for an explanation. Someone shouldn't be able to buy within the 14 days if it isn't able to be used. It should be blocked but instead they allow you to buy it so they can make their money. Ridiculous.

Bad communication - wait times for response is ridiculous. No initial communication via website, had to resend email reminding them to reply after a week of waiting. Message to staff can take 4,5 days to respond. Still waiting on reply from last email sent 5 days ago. Communication is key. If it takes this amount of time to answer a simple question of whether it's possible to upgrade a policy. I would hate to think what the length of time would be to get a response regarding a claim. Will take out DAN insurance in the future.

I had an accident diving, when I was coming out of the water,I somehow injured my knee. First of all, the communication was poor because I chose to be attended in Spanish dialing a number on the phone and I keep being attended in English. Secondly, they question my words often, as if they didn't believe me, and they are ambiguous about if they'll help me or not. Third, after keeping me waiting for a few days, they don't finally cover me because the accident was in the shore. In the terms and conditions, they say "A Dive begins upon entering the water and ends upon getting out of the water", and I hadn't got out of the water yet, I was in the process of it. Whereas Diveassure promotes unlimited medical coverage worldwide and quick service, I find myself neglected, even though my insurance is up to date and I meet the requirements of the policy. I feel they're trying to exclude me from their service by adhering to the ambiguity of their terms and conditions and my accident. if you're thinking about paying this insurance, bear in mind in case of trouble they'll probably use any possible ambiguity against you to save their money!