DiveAssureReviews of diveassure.com

I had a Liveaboard dive trip scheduled but a typhoon in the Pacific prevented me from reaching the Liveaboard boat. I filed a claim with DiveAssure providing them with all the information they requested. It's been MONTHS since I filed the claim and I'm still waiting. I've tried phoning and emailing them to check on the status of my claim but they DO NOT respond. I will not be using this insurance company again and I will not recommend them to anyone else.

Please avoid DiveAssure at all costs. They try in any way possible to dodge your claims. Claims took more than 3 months to come back and any appeal takes weeks to get an answer. Especially if you bring your underwater camera setup with you, please please please DO NOT go with DiveAssure. They advertised in their policy that "specialized photographic dive equipment" is covered. I asked for more info and they defined it as "any equipment you use to take photo/video while diving". When making a claim, they rejected our claim saying that our industry-leading underwater camera housing for your mirrorless camera that is rated for 100m depth is not "specialised dive equipment" because "it can be used for other watersports" "like a GoPro housing". They compared your £1800 Nauticam housing to a plastic GoPro housing. When asked for an example of what would be considered "specialized photographic dive equipment", they refuse to give any. This is clearly avoidance and false advertising. We are currently reaching out to Citizen Advice and the ombudsman to file a challenge. AVOID.

Used DiveAssure for a trip in April 2023. Had to make a claim due to adverse weather. I sent the form away to Van Ameyde in the UK first week in May and got a response requesting further information within a week, which I duly sent off. Since then, I have heard nothing and today have chased it up for at least the third time. All I get is the standard response email and have now been waiting well over 2 months for a response. I realise the claim goes to Van Ameyde as I am in the UK, but I won't be using DiveAssure again as I have no faith in their insurance partners.

My partner bought insurance with them for our dive trip to New Caledonia. We had to cancel the trip due to a broken foot as travelling and diving wasn’t permitted by the doctor. We submitted our claim before Christmas and we are still chasing them. They are stalling, telling us to be patient and they keep telling us to send the documents to different departments. They don’t say when they will be processing our claim either. They don’t provide any follow up emails either. It’s been 1.5 months. Never buy insurance with them.

Can't make adjustments to incorrect information previously provided using software, noting birthdate is incorrect last year recorded as 10 Nov 1958, now 9 Nov 1958? Actual DoB is 11 Oct 1958, I set up using English calendar when software uses US. Also unable to download certificate all I have is a whirring circle for past 20 minutes. No certificate emailed

I recently chose Dive Assure for trip insurance for a vacation in July 2022. Purchasing is easy. They will take your payment but they will not settle a claim. My Father became critically ill the day before my departure and I was unable to take the trip. I have emailed multiple documents to get my claim settled including medical statements. Each time I sent a document they asked for another document. I drew the line when they asked for my Father's personal medical history! I will never do business with them again. Purchase at your own risk. Penelope DePhillip

I liked them UNTILL I had to extend my coverage for 1 more day. I had to get a whole new quote and pay the full price I paid for the 10 day prior - around $120. Outrageous!

As a professional diver for 25 plus years, they went out of their way to NOT pay. Endless requests, emails, stupid information asked for. AVOID this company. USE DAN, especially in Egypt. They do not have a direct contact in Egypt so they will do everything in their power to cause you a problem