District 5 BoutiqueReviews of district5boutique.com

Response from District 5 BoutiqueApr 3, 2025

Dear Sabrina, We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity. Despite the fabric shortage on your original order, our Customer Success Team eagerly assisted you in providing alternative fabric and dresses so we can fulfill your order. We poured our best efforts, and supplied you with all the available resolutions on our end, however regrettably, things still did not work out. We hope the feedback in your review is factual, as we have a clear record of what occurred within your order. Should you need more assistance and information, our Customer Service Team remains available anytime. Sincerely, Client - VIP Engagement Team

Response from District 5 BoutiqueApr 1, 2025

Dear Eileen, Thank you for sharing such a wonderful review! We're delighted to know you enjoyed your recent purchase, and we can't wait to see you wearing the gown for your daughter's special day. We certainly look forward to dressing you on your next occasion. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime! Sincerely, Client - VIP Engagement Team

Response from District 5 BoutiqueFeb 19, 2025

We did apologize for any delays in your order as you purchased many special -order dresses for your own rental store in Lakewood, NJ. You repeatedly asked the support team for ‘compensation” which we were happy to oblige. You did receive many of your dresses and we were in contact with you every step of the way. I am sorry you felt it necessary to slander your competition when we were more than happy to comply with all your demands. Please be mindful of the words you use, a scam we are not as we have been in business for 15+ years. You have your dresses, and you have your refund of any in which you did not receive. I hope your customers know you offer dresses that are purchased from District 5.

Response from District 5 BoutiqueMay 23, 2025

Hello, Kimberly. Thank you for sharing your review. While we never like to hear that we did not meet certain expectations, we have accepted that we are unable to please everyone; however, we continue to strive to be better in providing utmost customer service. To ensure transparency, we did a thorough review. Due to a confirmation from our Accounting Department, your refund successfully released to you by your bank. Sincerely, Client Care-D5

Response from District 5 BoutiqueMay 22, 2025

Hi, Miriam. Thank you for sharing your thoughts. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked. We appreciate your understanding and look forward to assisting you. Sincerely, Client Care-D5

Response from District 5 BoutiqueMay 22, 2025

Hello, Lujeen. We have received your review regarding District 5 Boutique and would like to address this concern in every point, for transparency. Your order was placed on August 20, 2024. We did thorough research, and it shows that our team was in constant communication with you regarding this order as shown in our communication channels with timeline and timestamps. Our customer service team constantly monitored your order and provided you with an update. This is a special-order dress, by which, it was clearly outlined in our website's terms and conditions the timeline for special and pre-order dresses. An option of several dresses and styles were also provided along with an additional $300 offer. These offers and options were in different communication channels with timestamps. We have poured our best efforts to fully address and resolve this for you. Based on your recent communication with the team, you did agree for a Store Credit/refund for your future purchases. We hope this review is entirely factual since we have evidence of resolution and options provided to resolve this for you. Sincerely, Client Care-D5

Response from District 5 BoutiqueJan 15, 2025

Dear Marguerite, We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity. -The huge volume of support tickets we receive everyday immensely affects our response rate along with the recent holidays that have passed, however still, we strive to get back to everyone the earliest we can. -Our records show that one of our Agents has been in touch with you last January 2nd and 9th, 2025 regarding your order. We deeply regret the unfortunate delay you may have recently experienced, rest assured we are certain to deliver your chosen piece the soonest. For any further questions or concerns, know for sure that our Customer Success Team is always ready to help and provide a resolution anytime. Sincerely, Client - VIP Engagement Team

Response from District 5 BoutiqueJan 15, 2025

Dear Anh, It has been a pleasure assisting you all the way. We're delighted to know you enjoyed your recent purchase, and we can't wait to dress you on your next occasion! If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime! Sincerely, Client - VIP Engagement Team