District 5 BoutiqueReviews of district5boutique.com

I ordered a dress that I a few days later requested a refund on April 27 2025. Every day I messaged them regarding my refund. Initially they stated 5 to 7 business days. That timeline came and went. It is now July 16 2025 and I continue to wait for my refund which they claim has been refunded. I contacted my bank and they assured me that no refund has been issued to my account. This refund was $2200 USD. Due to my refund not being received I am no longer able to travel to my daughter’s wedding. This has been an emotional experience. I learned that they are going through a bankruptcy. But it is fraud to be taking customers money when there is no intention of fulfilling their purchase or refunding. This is pathetic. I would never recommend this company to anyone.

I ordered a mother of the bride dress October 15, 2024 order # 24713. Told it would take several weeks for my Jenny Packman Bright Gem gown to come in. Followed up regularly. April 2025 they tell me they can't order the dress and to pick something from their instore dresses. Requested refund and as of today, still no refund.

BUYERS BEWARE! I ordered a $15,000 Georges Hobeika dress for a very special occasion. I was reassured that the dress would arrive prior to my event. I even paid an $750 expedite fee to ensure this. You can only use WhatsApp to communicate with customer service, which is frustrating in itself, however the good news is I have ALL the communication saved now as proof. I was in contact with a customer service rep almost everyday who reassured me that my order was right on track. Well, fast forward 4 weeks, now 5 DAYS before my event and my dress still did not arrive, they still did not provide any tracking or any information on arrival date. I was so frustrated that I reached out to the Hobeika's headquarters in Beirut to try and get some information about my dress since District 5 would not tell me anything. The Hobeika rep told me that not only did District 5 never pay them to process the order but even if they did, it takes a minimum of 40 DAYS to produce this dress! So I was doomed from the beginning and District 5 led me on for 4+ weeks. So, 5 days before my event, I had NO dress and was left in a very compromising position. What's worse is, they didn't even care! There was no attempt to help by sending me another comparable dress, offer any sort of compensation, or try to make the situation better. I was met with a fake apology that "we are very sorry you didn't get the outcome you had hoped for." Really? Outcome I had hoped for? How about District 5 FAILED to do their job and caused an innocent customer extreme stress and anxiety. They thought giving me a refund for a dress I never received was enough to make up for their unprofessionalism and scamming ways. The rep at Hobeika told me that they have MANY clients that have gone through the same thing with them and to order from them directly next time. Save yourself the stress and DO NOT shop here. I went through hell with ZERO care or help from customer service! Even the owner didn't respond back to me! HORRIBLE!

I ordered dress from them for my son wedding for more than a month until now I don’t get it and they keep lying about delivery times which was June 14 but I don’t get it until today .I just found out they didn’t even place any order for my dress with the designer.

I wish I could give a have a zero I spent a lot of money on a gown that arrived already worn with arm pit stain on it I asked for my money back and refused they told me that the dress was clean! A lie! Impossible to find your size and budget for a replacement dress after finally finding something they told me that it was over a year and they will grant me the credit to buy something that’s only in stock!!! The worst customer service and website No one should buy from them be aware!

The worest experience I've ever had on the online stores .. they keep holding your money as a store crited for no sense reason .. just they want you to keep buying from their collection I didn't find something suited budget... not recommended at all from 2023 until now I keep asking a refund ....

Dress never came! I spent $2,000 on it and it didn't come. On top of it all it's "non-refundable". Fraud company!

This company, and the design line Auraelis Couture LLC, can only be described as online fraud. They initiate a "pre-order" process for a gown, and do not deliver. Their office and communications may respond in a timely manner, but it is only to placate the fact that nothing is in production. I ordered a dress 3 months before my event date. Maintained regular check-ins with the "customer service office" to ensure things were on track. I was given every assurance there were no issues or delays. In fact, communications from the company continued to assure everything was well-in-hand, production pace was steady and delivery would happen on time. When the 8 week delivery date was missed, the language was "we are expediting". Still nothing. A week past THEIR final 10 week deadline, I received this... "We understand the sense of urgency and regret the inconvenience this has caused you. This is why we have escalated this concern to our Management for an immediate review and resolution. We have also taken the necessary action to expedite this order. We have received an acknowledgement on this request and is only awaiting the tracking details. While we wait, I would also like to have a back-up resolution for you. Indicated in the below photos are the dresses we can ship to you overnight/express." Why would I need a backup if you are awaiting tracking details and this is on its way out? Moreover, why would I give you anymore money when it is abundantly clear the initial thousands of dollars does not secure me my purchased product? For days I received no follow-up communication from anyone tied to this business. NOTE: Their entire product is manufacturing dresses for big events. I never received product. I never received the truth about what happened to productivity. I was lied to up to, and even past, my deadline; which was another 3 weeks following their 10 wk deadline. I still have not received the promised full refund and we are weeks past the written commitment to reimburse. I have initiated fraud report through my credit card company to get my money back through that channel.