District 5 Boutique is a premier fashion destination known for its curated selection of luxury and contemporary designs. Celebrating 15 years in the fashion and e-commerce industry, District 5 offers an exclusive shopping experience with handpicked collections from top designers worldwide. With a commitment to quality, style, and exceptional customer service, we bring sophistication and elegance to every wardrobe.
District 5 Boutique (district5boutique.com) has 92 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
district5boutique.com
Website
district5boutique.com
Category
Costume & Wedding
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear District 5,
So, you say I was threatening you with legal action since May 16, 2024? Well District 5, that is because I contacted you not once, but MULTIPLE TIMES, as the deadline to deliver the dress was approaching, asking you about the status of the dress with NO RESPONSE WHATSOEVER. It is very alarming that a company would drag their feet to answer a question like that given the amount of money I spent with you. Despite repeated attemps, again and again, no response from District 5 HENCE THE LAWSUIT. Anybody in my position would be concerned given the amount of money I paid for this dress. THANK GOD I am never purchasing from you again. Don't turn this situation around and blame the customer. Take a look at yourself and the overwhelming number of negative comments you received from customers on this board (US and abroad) and ask YOURSELF the question. I am staying the hell away from predators like you for life.
HS
HENNIE S.
I ordered a gown
I ordered a gown, paid for it. they did not deliver in time. i cancelled the order. they took my money and they refused to talk to me. i got a court order against them & tried to contact them & I got no response.
it's a scam, they filed for Bankruptcy. do not use them.
Response from District 5 BoutiqueMay 22, 2025
Hi, Hennie.
Thank you for sharing your thoughts. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
DA
Dr Aseel A.
Disappointing Experience with District 5 Boutique Website "Scam Website"
I am extremely disappointed with District 5 Boutique. I ordered a dress in June 2023, expecting delivery within six weeks as promised. However, they failed to deliver on time. I requested a refund, but as of now—more than a year later—I still have not received my 11,000 SAR (approximately 2,950 USD). My ordr ID was 19514. This lack of accountability and poor customer service is completely unacceptable. I strongly urge others to reconsider before shopping here.
Response from District 5 BoutiqueDec 4, 2024
Dear Dr. Aseel,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
Upon review, one of our Agents has been in touch with you a little while back and provided appropriate options to address this matter. Unfortunately, despite receiving our message, we failed to hear back from you.
We hope the feedback in your review is factual, and in the future, we encourage you to reach out to our Customer Service Team anytime, so we can prioritize your concerns precisely and promptly.
Sincerely,
Client Care - D5
JM
Jamie M.
Terrible customer service
I ordered a dress in July for a trip to Italy in October. By the end of September I still had not received it. They told me I needed to order a different dress if I wanted a dress in a timely manner. So I picked out a new dress, but had to pay shipping. They would not waive shipping fees or give any sort of discount on shipping even though I was majorly inconvenienced. They also would not expedite shipping. I won’t be buying from them again. (I’m not sure that I would have ever received a dress at all if I hadn’t checked in 2 months after ordering it.)
Response from District 5 BoutiqueDec 4, 2024
Hi Jamie,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
- Upon review, we did not force you to order a different dress rather we offered alternative options at your discretion, while we were still working on your order.
- You voluntarily chose to swap towards the Lily Floral -Dress in size US 6 and it was promptly shipped to you last October 4th, 2024 via FedEx tracking# 7790 1867 1015
- The package was successfully delivered to you on October 14th, 2024
- We also want to emphasize that you chose a standard shipping option for your order and did not pay anything additional for the shipping fee since you were able to score an extra 20% discount on your order.
We hope the feedback in your review is factual, as we can provide further evidence to ensure transparency on this matter.
We trust you are enjoying your recent purchase. Should you need more assistance or information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
SA
Sundos A.
District 5 boutique are THIEVES!!
I ordered a dress from this website, and the amount is very large. The dress is for my daughter’s wedding, and I have bought all the accessories that match this dress. The order was placed on May 15, and I have waited for six months until now, but I still haven’t received my dress. I have continuously contacted them, and the response was always that the order is being processed and I would be notified of the delivery date, despite my insistence on the urgency of the delivery due to the importance of the occasion. To this day, I haven’t received my dress, nor have I received a refund. After threatening to take legal action and write about my bad experience on social media, they decided to inform me that they had changed their payment system and that they hadn’t received the amount, despite having evidence on my end of the payment being completed and them receiving the amount. I even received an email with a tracking number to follow up on the purchase. I warn you not to deal with them because they are dishonest and use fraudulent and delaying tactics to deceive customers into thinking that the purchase will arrive soon. In reality, they are just thieves.
Update on my feedback:- I have eventually received a dress that I didn’t desire at all and didn’t even wear to my daughters wedding since it wasn’t suitable because they refused to give me a refund and forced me to choose a dress from the “in stock” dresses, i had to buy anything in order to not waste my money. In the end, I received a dress that wasn’t my initial order and didn’t even want to buy just because they forced me to replace my initial order with something else and not give me a refund. Beware of this website, they are thieves.
PS. I can provide evidence as well that the order I received was not the initial order and screenshots of my communication with them to get a refund, however, all my attempts were in vain.
Response from District 5 BoutiqueDec 4, 2024
Dear Sundos,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
- Upon review, we have reached a fair resolution with your order and you duly received a store credit refund.
- The Silk Chiffon Cape Gown in size US 10 was shipped to you last October 30th, 2024 via FedEx tracking# 7796 2596 9960
- The package was successfully delivered to you on November 5th, 2024
We hope the feedback in your review is factual, as we can provide further evidence the shipped order.
We trust you are enjoying your recent purchase. Should you need more assistance and information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
LS
LS
SCAM!!
SCAM!!
This website is a total scam and practices fraud at the highest level.
I asked them about a gown that i was interested in if it’s available for a wedding in 2 weeks. The gown online is a pre-order gown so i ask them if they have an available size and they tell me, they do in my size. Thinking i was lucky they had my size already available i immediately order. Fast forward to 4 months and nothing. I waited for the actual pre-order time posted online but they fool you with an email that says order is processing but it’s a complete scam. My hunch said to contact the designer directly and ask for an update or clarification, since they don't reply to your email or give you a clear response via WhatsApp. So i contacted the designer directly and I find out no order was placed on the dress and that the website owes them money!! I demanded a refund given the evidence but they deny what the designer said. They then send me a photoshopped and unclear chat that says that my order is actually processing, while i already have actual evidence from the designer. After a lot of back and forth with them I obviously got nothing out of them. I immediately file a dispute with the bank, and thankfully the evidence in my whatsapp chat helped my case. They keep telling me that they are contacting accounting and to wait only to pass time so that I can’t place a dispute. When they found out that I placed a dispute with the bank they ask me to withdraw it and send them evidence of the withdrawal so that they could refund me. What a joke!! The only people that were able to get my money back from those scammers were the bank. So please save yourself the time, money, and effort. It was a total nightmare dealing with them. I got back my money after 7 months of constant back and forth but it was a total nightmare. Stay away at all cost.
Response from District 5 BoutiqueDec 4, 2024
Hello,
Thank you for sharing your review. Our priority is to fully understand the issue and resolve it promptly. Could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
NM
Nourhan M.
Horrible experience they don't answer…
Horrible experience they don't answer phones or return after leaving a message ordered a dress a year ago and they keep promising that I will get it tell finally they said they are not able to get the dress they won't refund the money my only option is to have a store credit
DONT BUY FROM THEM NOT WORTH IT
Nourhan Mekawy
Response from District 5 BoutiqueOct 1, 2024
Dear Nourhan,
Thank you for sharing your review. Our priority is to fully understand the issue and resolve it promptly. Could you kindly send an email to [email protected] with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us prioritize your request and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care
RS
Ramon S.
Great company
So once again Distriict5 came through for my wife and sent us her beautiful dress for a event we had to attend this is the fourth dress we have ordered and received on time and we will continue to order from them
Response from District 5 BoutiqueOct 1, 2024
Hi Mr. and Mrs. Silva,
It’s always a pleasure to dress you for your special occasions. Thank you!
Best,
Client Care -D5