Distacart.comReviews of distacart.com

Response from Distacart.comJan 14, 2024

Dear Consumer, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We're sorry to hear about the difficulties you faced during the checkout process. Upon reviewing your concern, it appears that there might be an issue related to international shipping and payment processing for Mauritius. We understand the frustration this may have caused you, and we're committed to resolving it promptly. To ensure accurate assistance, could you please provide us with more details? This information will help us investigate the issue and find a solution: The specific item(s) you were trying to purchase. The exact error message you received during the payment process. Your preferred payment method (Credit or Debit card) and if it is activated for International transactions. Once we have this information, we will work diligently to address the issue and provide you with a resolution. Alternatively, you may reach out to our customer support at [email protected] or call us at +18552534782 with the details mentioned above for faster assistance. Thank you, Customer Happiness Team!

Response from Distacart.comJan 10, 2024

Dear Claire Andrews, Thank you for providing an update, and we're glad to know that your item has now been received. We acknowledge the oversight from the sellers, which led to the delivery of the wrong product, and have addressed this issue with them. Your feedback is invaluable, and we've taken steps to ensure such instances are minimized in the future. If you have any additional feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your patience and understanding. Thank you, Customer Happiness Team!

Response from Distacart.comJul 25, 2023

Dear Sandeep Maheswari, Thank you for sharing your valuable feedback. We have thoroughly reviewed the situation and apologize for any inconvenience you experienced. Your order, placed on July 16, 2023, was sent with 5-7 Business day Express Shipping. Unfortunately, during transit, the shipment encountered some rare customs issues, which resulted in it being returned to the shipper. Our team diligently provided all the necessary documentation for the delivery, but regrettably, the order could not be successfully delivered due to the RTS (Return to Sender) status indicated by the destination customs. Once we were informed about the RTS status, we initiated the process of waiting for the package to be returned to the sellers. We promptly communicated this information to you via email to keep you informed about the situation. However, we understand that waiting for the reshipment was not feasible for you, and you expressed the need for a refund. In response, we promptly communicated your request to our logistics team to expedite the refund process. After receiving the necessary approval, we initiated the refund, and it should be processed to your original payment mode. We sincerely regret any inconvenience caused during this process. We assure you that such situations are extremely rare, and we are continuously working to improve our procedures and customer service to avoid similar issues in the future. We have noted your new order and are doing our utmost to ensure the swift and accurate delivery of your items. If you have any further concerns or require any assistance, please do not hesitate to reach out to us, and we will be more than happy to assist you. Thank you for giving us another opportunity to serve you. We genuinely appreciate your continued trust in our service, and we look forward to exceeding your expectations in your future interactions with Distacart. Best regards, Customer Happiness Team.

Response from Distacart.comMay 1, 2023

Thank you, Tetiana, for your valuable review! Glad you are happy with the order. -Customer Happiness Team (Disatcart)

Response from Distacart.comMar 23, 2023

Dear Iqbal, We apologize for the inconvenience caused to you. We have recently added more shipping options on our website for the USA. We have checked the order details and found that you have chosen 10-12 Business day Standard Shipping which is the slowest shipping method. Our seller has dispatched and delivered the shipment to your doorsteps within the promised time. We also have priority shipping as it's the fastest shipping method and customers can choose this option if they need the order urgently, for more details on the shipping, follow the link - https://www.distacart.com/pages/shipping. Please note customers receive the tracking details after the order is shipped from the US warehouse. It incurs a lot of money to our fulfillment partner for shipping products overseas from India and the product price is inclusive of duties and taxes so that you have peace of mind with hassle-free delivery. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 5, 2022

Dear An dang, Apologize for the inconvenience caused. We have passed on the feedback to the seller and will ensure to eliminate such issues in your future orders. Appreciate your business with us. Thank you, Customer Happiness Team!