Nitish M.
I wouldn't even give these people half…
I wouldn't even give these people half a star if I could. The service is absolutely terrible, and their customer support is just as bad. They delivered my order to the wrong address. Even though the delivery driver uploaded a photo showing the incorrect location, it still took them four days to acknowledge that the package had been delivered to the wrong place—which was 15–20 minutes away from my actual address. After multiple emails, they even asked me to send a photo of my own house as proof that I wasn't lying. Then, when I requested a refund, they apologized for the mistake but had the audacity to ask if I could go and collect the package from the location where they had incorrectly delivered it. This was one of the worst customer service experiences I've ever had. I would not recommend ordering from them.
Response from Distacart.comJul 27, 2026
Dear Nitish Mishra, Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience. Unfortunately, your order was delivered to the wrong address, and we understand how frustrating it was to wait while we investigated the issue. We also understand that some of the information we requested during the investigation, including a photo of your home, was frustrating. These requests were made to help us confirm the delivery issue and reach a resolution as quickly as possible. After completing our investigation, we confirmed that the order had been delivered to the wrong address and processed a full refund for your order. We take feedback like yours seriously and will use it to review our processes to help better experience in the future. Once again, we're sorry for the inconvenience this caused and appreciate you bringing it to our attention. Thank you, Customer Happiness Team