Distacart.comReviews of distacart.com

I had a very disappointing experience with Distacart, particularly with their customer service and the way they handled my refund request. After experiencing an issue with my order delivery, I made several attempts to resolve the matter directly with Distacart. Unfortunately, despite multiple emails, I was unable to obtain a satisfactory resolution. As a result, I initiated a chargeback through my payment provider. Instead of resolving the issue, Distacart repeatedly emailed me asking me to withdraw the chargeback before they would process my refund. I was not comfortable doing this because withdrawing the chargeback would remove my payment protection without any guarantee that I would actually receive the refund. I found this request unreasonable and frustrating. What disappointed me the most was the lack of genuine customer service. Rather than addressing my concerns and resolving the issue, I kept receiving the same response asking me to remove the chargeback first. This made me feel that the company was more interested in protecting itself than helping its customer. I had previously left positive reviews for Distacart because I believed they provided reliable service. Unfortunately, this experience has completely changed my opinion. Good customer service is measured by how a company handles problems, and in my experience, Distacart failed to do so. I hope Distacart improves its customer support and stops asking customers to withdraw chargebacks before their issues are actually resolved. Until then, I cannot recommend purchasing from them.

I purchased a dress with The52. It looks completely opposite to what it looked in the picture, like a temu version of the original piece. Very disappointed with the purchase and if there is a way to return ot, I definitely will.

Slow and too many mails

I have made an order from this shop 8 days ago, after carefully checking on reviews about this shop. I was so delighted about such a good reviews, and finding a good shop to order all sorts of things from India! Upon creating an account with them, I have carefully UN-CHECKED the box for "newsletters" etc. Then it all started. My mailbox got flooded with junk, and no matter how many times I clicked "Unsubscribe" within an email, the next kept coming. After 2 days, I had not yet a single update on my order, but tonnes of junk email already, I wrote them an email on the "Contact us" form. I received a prompt reply, with no apologies, but a promise that they will stop the junk email. I accepted and thanked that. Few days later I had an update on my order, which said it was "packed". There was also some tracking info, but mainly the last-mile tracking was any use. The other tracking was useless, until I figured to drop the number into some global tracking website. However, I'm not like inpatient or anything, I did not check on this every day. Today, I received yet another junk email, trying to persuade me to "use my points" - meaning to buy further things from this shop. So that prompted me to check, and apparently TODAY, after 8 days from my order date, the parcel of my order has "left the facility" ! I mean, I don't rush to anywhere, but the amount of junk and prompts to make me shop more and more in immense, while the very first order has not yet arrived! So I checked already, and their policy says, you have to WRITE to them to ask to stop their newsletter, you have to WRITE to them separately, to ask them to stop the further "corresponding" junk, and you have to WRITE to them to ask them to delete your account. I mean, I will of course, but I cannot trust this whole company, since NOTHING they promised me so far, they've kept. I still receive junk emails while what I bought had dispatched in 8 days, although they said 1-2 days, and the other item they said 2-3 days dispatch. I keep clicking on "Unsubscribe", but further and further junk emails are coming. I don't know what the product will be like, if it ever arrives, but for me, this is already never again. Maybe people are OK with all the junk in their email, for me, I need to use an email where I would actually receive an update on my order, therefore I can't sign up with an email I don't use. So if this sounds familiar to you, I recommend to avoid this shop and buy from somewhere else, because they basically intentionally make your hair fall out.

Three medicine bottles came opened. I had problem in contacting and asking for refund or replacement. I offered to return if the vendor sent a prepaid shipping label.The customer service is unsatifactory.

Poor quality.not able to return product. Poor customer service.

Did not delver to my house but sent emails saying delivered . Took it to post office . Several emails to find out where it was after being told go search your property as no photo of attempted delivery . Inundated with advert emails NEVER AGAIN

I ordered 5 items but one item missing & when I complain though mail at that time they told me we will respond u 2-3 days but after that i didn’t get any response from customer service.