Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 63 reviews with 3 stars · Clear filters

YVONNE B.
Oct 1, 2025
Refund after reclaim about a product spoiled
I ordered 6 products, totally 18 items. One of the products is spoiled. I tried to reach them by WhatsApp message. I have got no response. I then published a review through Trustpilot. Distacart contacted me right away and tried to find a solution. Finally, they refunded me. It took about one week to refund. The experience is not super but some how they showed their effort to figure out the problem.
Response from Distacart.comOct 1, 2025
Hi Yvonne B, We sincerely apologize for the delay in responding to your WhatsApp message. While we usually strive to respond promptly, a temporary backend issue may have caused the delay in this instance. This is certainly not the experience we aim to provide to our customers, and we truly regret any inconvenience caused. We appreciate your patience and are glad we were able to resolve the issue with a refund. If you need any further assistance, please don’t hesitate to reach out to us at [email protected] or call us at +1-855-253-4782. We're here to help and committed to ensuring a smoother experience moving forward. Thank you, Customer Happiness Team!
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Baby M.
Sep 20, 2025
The customer service team was not able…
The customer service team was not able ton give me a satisfactory answer my questions about the delay about shipment. Also they are not given any reply for my several emails. There was no followup from then customer service team for the prompt delevery.
Response from Distacart.comSep 21, 2025
Hi Baby Michael, Thank you for sharing your feedback—it helps us improve and serve you better every time. We apologize for the inconvenience caused. The initial shipment with UPS was delayed at the destination; our dedicated team was following up with the courier partner to expedite the process, and we have provided you the updates. As per your confirmation, we have reshipped the order, and it was delivered successfully. Please reach out at [email protected] or call us at +18552534782 and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Dalpat L.
Sep 15, 2025
I have already submitted a review
I have already submitted a review. Waiting for an answer from customer services Dalpat Lad Coventry UK
Response from Distacart.comSep 16, 2025
Hi Dalpat Lad, Thank you for your review. Please note that our customer service team has already reached out to you via email. We kindly request you to check your inbox and respond at your earliest convenience so we can assist you further. We look forward to resolving your concerns promptly. Thank you, Customer Happiness Team!
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Janet T.
Sep 7, 2025
Very happy with this homeopathic product it really works and make me feel better. I prefer natural remedies above other medications.
My package was held up at customs for a long time.
Response from Distacart.comSep 7, 2025
Dear Janet Thiele, Thank you for your review. We are glad to hear that you are satisfied with our products. We apologize for the inconvenience you have experienced regarding the delay in delivery. This is not how we usually handle things. In very rare scenarios, the shipment may get stuck in customs for verification purposes. However, upon your approval, we have reshipped the order. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!
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Khadeeja K.
Sep 3, 2025
Delayed Delivery and High Price for Small Quantity
The package arrived much later than expected. For improvement, it would be helpful if deliveries could be made more promptly. Additionally, the pricing could be adjusted to be more reasonable, considering the package size was quite small in quantity
Response from Distacart.comSep 3, 2025
Hi Khadeeja Khan, Thank you for the review. Regarding delivery, please note that our seller typically requires 3 to 5 business days or 5 to 7 business days to procure the products, depending on the specific item you selected. Once your products are fulfilled and shipped, you can expect them to arrive at your doorstep within an additional 5 to 7 business days. Regarding the product price, it incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all taxes, so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!
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nazir
Aug 28, 2025
product came early
product came early
Response from Distacart.comAug 28, 2025
Hi Nazir, Thank you for your review. If your experience was anything less than 5 star, please let us know so we can improve. We couldn’t find your order details, so kindly share your order number or registered email with us at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!
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Bharat P.
Aug 11, 2025
I received partial order
I received partial order. I ordered 3 pcs of free jackfruit flour and received only 2 pcs of each 400 gm pkgs.
Response from Distacart.comAug 12, 2025
Hi Bharat Patel, We apologize for the inconvenience you have experienced regarding the missing product. We do not want our customers to be dissatisfied with our services, and have forwarded your concern to the seller to look into this as a priority. Once we receive an update, we will get back to you promptly. Meanwhile, reach out at [email protected] or call us at +18552534782 if you need any further assistance. Thank you, Customer Happiness Team!
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Ritu
Aug 7, 2025
Liked their attentive customer service
Liked their attentive customer service. Got two salwar suit sets. Although the designs I got matches the pics but still in reality it’s very different look. Got the Ayurvedic products in good condition. Kurta for men and kid, matching the expectation.
Response from Distacart.comAug 7, 2025
Hi Ritu, Thank you for the review. We are delighted to hear that you are satisfied with our services. However, the product color may slightly vary due to photographic lighting sources. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance. Thank you, Customer Happiness Team!
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