Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 63 reviews with 3 stars · Clear filters

Geean A.
Dec 6, 2025
I diskile that I have given a clear…
I diskile that I have given a clear instruction not ship my order thru dhl but still they dispatched it thru dhl then my order was stock in the custom. It took almost a month before my order arrived . I ordered November 14 and they need to reship another item thru fedex and it arrived december 4.
Response from Distacart.comDec 6, 2025
Dear Geean Aquino, Thank you for the review. Please note that we shared your instructions with our concerned team; however, it appears they were unfortunately overlooked on their end. We sincerely apologize for the inconvenience caused by your order being held in customs. This is a very rare occurrence, and we regret that it happened in your case. Please be assured that we have reshipped your order to make sure you were not inconvenienced further, and we are pleased to confirm that the replacement has already been delivered. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Sridhar
Nov 24, 2025
Just two days only I used that things
Just two days only I used that things. I couldn't judge this product within 2 days of using. Thanks
Response from Distacart.comNov 25, 2025
Hi Sridhar, We apologize for any inconvenience caused to you. Please elaborate further on your experience by reaching out to us at [email protected] or calling us at +18552534782, and we'll be happy to assist you further with the best resolution. Thank you, Customer Happiness Team! Thank you, Customer Happiness Team.
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Pradhnya J.
Nov 20, 2025
We have to duty tax on our orders…
We have to pay duty tax separately our orders wheres as while placing order it is said all tax included. No transparency
Response from Distacart.comNov 20, 2025
Hi Pradhnya Jadhav, We are very sorry to hear about your experience and truly understand your frustration. Please rest assured that any customs duties fees are fully Dista’s responsibility. When you place an order with us, we instruct the shipping carrier to charge all such fees directly to us. In rare cases, if a customer is asked to pay these charges, we take immediate steps to resolve it. Our website guarantees that you will not be responsible for any additional fees beyond your original payment. To help us take care of this for you, we kindly request that you share the transaction screenshot that you have paid to the carrier to [email protected] so that we will check and process the refund . If you need any further assistance, feel free to call us at +1-855-253-4782 we will be happy to assist you. Thank you, Customer Happiness Team!
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Maria M.
Oct 16, 2025
The items came pretty quickly, but damaged
The items came pretty quickly, most of them were crushed in pieces so they were not packed well. Still delicious but could not serve them to guests for the holiday if I wanted to.
Response from Distacart.comOct 16, 2025
Hi Maria Moran, Thank you for your feedback. We're glad to hear that you enjoyed the taste of the items, but we sincerely apologize for the condition in which they arrived. Our team takes great care in packing each order, but unfortunately, some damage may have occurred during transit. We appreciate your understanding, and we will review our packing process to prevent this in the future. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we'll be happy to help you. Thank you, Customer Happiness Team!
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Sri neha C.
Oct 12, 2025
I opted for express shipping but it was…
I opted for express shipping but it was very much delayed and the delivery experience wasn’t good at all, it took much longer than expected to arrive and the product is not so great too
Response from Distacart.comOct 13, 2025
Dear Sri Neha Challa, Thank you for your review. Upon reviewing your order history, we found that our carrier partner attempted the first delivery on September 30, 2025. However, the absence of an apartment number in the provided shipping address caused a delay in completing the delivery. We're sorry to hear that you're not fully satisfied with the product you received. To help us better understand and resolve the issue, please email us at [email protected] or call us at +1 (855) 253-4782. We will be happy to assist you further. Thank you, Customer Happiness Team!
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Dibyendu M.
Oct 6, 2025
The delivery was delayed.
The delivery was delayed.
Response from Distacart.comOct 6, 2025
Hi Dibyendu Meher, We are sorry for this inconvenience. Upon checking the details, we see that the order was initially stuck in customs for more than the expected time, due to the ongoing tariffs issue. Hence, the seller has reshipped the order with high priority. We understand this can be frustrating. But this was a rare scenario where we could not get the clearance as quick as we have estimated. But we are glad that we could assist you with the reshipment of the order. Please reach out at [email protected] or call us at +18552534782 for any further clarification, and we will be happy to help you. Thank you, Customer Happiness Team!
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Anu
Oct 5, 2025
Smooth and efficient
Some items I wanted were missing. But the items that I ordered were delivered as promised, in fact before the date itself. Good Job.
Response from Distacart.comOct 6, 2025
Hi Anu, We really appreciate you taking the time to let us know how your shopping experience went. We are glad to hear that you have received the ordered product with our expedited shipping. We look forward to serving you again. Please do share the product details that are missing to [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!
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Prasad
Oct 3, 2025
I appreciate that the item arrived in…
I appreciate that the item arrived in good condition, but I must express my concern about the delivery charges, which are quite excessive. In fact, the cost of the item itself is lower than the delivery fees. This discrepancy feels unfair, and I hope to see a more reasonable approach to delivery pricing in the future
Response from Distacart.comOct 3, 2025
Hi Prasad, We really appreciate you taking the time to give us your valuable feedback. We are glad that you have recieved the order in good condition. Please note that it incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Additionally, the product price is inclusive of duties and all the taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Thank you, Customer Happiness Team!
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