Distacart.comReviews of distacart.com

Response from Distacart.comApr 30, 2025

Dear Elizabeth Green, We sincerely apologize for the inconvenience caused. Kindly share your order details with us by emailing [email protected] or by calling us at +1 (855) 253-4782. We will be happy to assist you further and resolve the issue promptly. Thank you, Customer Happiness Team!

Response from Distacart.comMar 11, 2025

Dear Mira Thanki, We sincerely apologize for any inconvenience this may have caused you. After reviewing your account details, we noticed that there are actually two accounts associated with your name with different email IDs. In one of these accounts, you have store credits available, which you can utilize for your next purchase. This could be a great opportunity to save on your upcoming orders. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comMar 6, 2025

Hi Dhaval, We apologize for any inconvenience caused by the pricing. However, we do not have any role in the pricing of the product; it will be totally taken care of by the seller. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comNov 9, 2024

Hi Tristen Thexeira, We apologize for the inconvenience. We would like to inform you that your order was flagged as high-risk, and we have followed up with you via email requesting the necessary documentation to process it. Since we did not receive a response, we have canceled the order and initiated a refund to your original payment method. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 24, 2024

Hi Bikramjit Singh, We apologize for any confusion caused. Upon checking the order details, we found that our seller has dispatched and delivered the shipment to your doorstep within the promised time (5-6 business days of dispatch time and 3-5 business days of shipping time). It incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all taxes so that you have peace of mind with hassle-free delivery. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.  Thank you, Customer Happiness Team!

Response from Distacart.comDec 20, 2023

Dear Kashinath Yalamalli, "We apologize for the inconvenience caused. Ensuring the smooth delivery of your shipment is our responsibility, including the payment of duties. We noticed your email on December 19, 2023, regarding FedEx requesting duty payment. Our team has asked you to share the invoice or payment link to settle the duties from our end and is awaiting your response. If you have already paid the duties, kindly share the proof of payment with us so that we can initiate a refund from the seller." Thank you, Customer Happiness Team!

Response from Distacart.comOct 28, 2023

Dear Ailar Arak, Thank you for taking the time to provide your feedback, and we genuinely apologize for the confusion and inconvenience you experienced regarding customs duties on your recent purchase. We understand your frustration and concerns. We want to emphasize that our commitment is to offer our valued customers accurate and transparent information. While we strive to provide the most current and helpful information, we want to clarify that we charge only for the product price and, if applicable, shipping costs. Customs taxes are our responsibility. Upon reviewing your order and correspondence, our team conducted an inquiry with the courier service. According to their records, the shipment was cleared by your chosen customs broker, and they do not have information about any duties and taxes associated with your order. Since you've provided the necessary receipt, we have initiated the refund process to your source account. If you have any further questions or require additional clarification, please do not hesitate to reach out to us at [email protected] or call us at +18552534782. We are here to assist you further and ensure your complete satisfaction. Thank you, Customer Happiness Team!

Response from Distacart.comFeb 13, 2023

Dear sunny Singh, We apologize for the inconvenience you faced. Request you to please provide your order details on our official email-id [email protected] so that we can check the details and will be happy to assist you. Thank you, Customer Happiness Team!