Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

rakesh C.
Jul 28, 2021
very very bad service I have ordered on…
very very bad service I have ordered on 15th July and today 28th July but haven't dispatched my order they asking more time i have also given them replacement for product which is not available still no reply no solution.
Response from Distacart.comJul 28, 2021
Hello Rakesh, We apologise for the delay in dispatching your order. As your are our valuable customer and placed 2 orders in a gap of 7 days hence to provide more better service, the team clubbed both the orders and were in the process of dispatching both at the same time however they missed to inform you. Still miss is a miss and as informed to you by one of our colleagues, your order will be dispatched tomorrow. We hope this addresses your concern, if you have any more queries please let us know and we will try to resolve the same at the earliest. Regards Danish F Head - Customer Care.
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Maninder S.
Jul 17, 2021
Authentic products but cost is almost 4…
Authentic products but cost is almost 4 times of actual price. They shipped my order and declared undervalue. Shipment got stuck and i have to pay penalty. Not honest on shipment and postage. No reply from customer service after few emails
Response from Distacart.comJul 18, 2021
Hello Maninder, We apologise for the inconvenience you faced and would like to inform that any duty or penalty is our responsibility and we will pay the same. Many a times the shipment attract such duties after arriving at the destination country and only consignee is informed about the same. We request you to please share your order number and the message received from Customs / shipping company so we can proceed further. We are awaiting your response to move ahead. Regards Danish F Head - Customer Care.
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Sreenath S.
Jul 2, 2021
I am very disappointed with the service…
I am very disappointed with the service as it’s almost a month and I still not received my parcel and no idea when I am going to get it.I suggest if you really need any stuff don’t go for Distacart as it may take weeks or months or may be you won’t even get it.
Response from Distacart.comJul 2, 2021
Hello Sreenath, We apologise for the inconvenience you faced and tried to connect with you but could not succeed. As already informed by our team your order is held up with customs. This is a very very rare scenario but unfortunately your order has fallen in this bucket and our team is trying hard for its release. Also as instructed by you we are in the process of reshipping the order and again request you to please advise if we can continue to reship or you want the refund. We assure you of our best possible services and await your response. Regards Danish F. Head - Customer Care.
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Kunal P.
Jun 10, 2021
Avoid
It's been 14 days since my order has nothing had been received. Save yourself trouble and don't order anything important like medicines from this site. Was ok paying a premium for quick delivery but this has been a waste of time and I am sure that the order if ever received will be incorrect.
Response from Distacart.comJun 11, 2021
I apologize for the inconvenience with your order on behalf of our support team however we are not able to locate the corresponding order number or email Id. If you could please copy us in the support email so that we can help you resolve the issue on priority. Awaiting your response. Thank you Kunal -Kiran(CEO Distacart)
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darpna P.
May 20, 2021
DO NOT BUY FROM THESE THIEVING LIARS
I ordered bangles from them and they said they have a return policy to the UK. The cost price was £8 something and took £21 from me. They came with some of the ghungroos having fallen off and are too big. I asked how I can return them and they said they don’t have a return policy with the UK. The sad thing is that I liked them and would have placed an order for another pair. Now, Hell will freeze over before I place another order with them or any Indian company online.
Response from Distacart.comMay 21, 2021
Hello, Our motto is customer satisfaction and we are a transparent organisation. It seems that there is some misunderstanding regarding the return policy from UK. We are in the setting up phase in UK and as of now our return policy is being prepared, however we have sorted all the return issues from UK and have very satisfied customers there. Regarding the price, the cost of the product is GBP 8.00 and we charged GBP 21.00 as shipping charges were added. We request you to please share your order number or mail us at [email protected] and we will address your concern. Awaiting your response.
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HAREESH C.
May 3, 2021
Customer care support people does not…
Customer care support people does not have any knowledge or clue about the product content what they are selling in website, its shame .. as per UK/European law must write on webpage whilst selling or respond to customer when we ask the queries. I believe you are breaking the UK customer law and you could be selling poison who knows.
Response from Distacart.comMay 3, 2021
Hello Sir, Please can you share your order number and also elaborate on the issue you faced so we can check and address your concern.
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MT
May 1, 2021
The WORST AND POOREST company in…
The WORST AND POOREST company in customer service. The company claim they will pay shipping charges but once the order arrive, they expect you to pay duty charges which should have stated in the beginning. Then they subtract the shipping refund total from the order total and claim thats its part of the amount from the order. It took at least 10 times to write to them and response was never prompt and no answer. So be careful and ask questions before you choose to purchase from this unethical company or you will lose your money.
Response from Distacart.comMay 3, 2021
We apologise for the inconvenience you faced and request you to please share your order number so we can check and work on your concern.
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MD
Apr 12, 2021
Late delivery package broken
Distacart charges insane amount of money for Indian products, and still does not ship them on time. The package came broken/torn with the food products inside crushed to bits. Considering it was "perishable" food products, I expect the order to arrive on time, especially when I have spend GBP 50 just to ensure I don't have to pay the heavy shipping charges. The claim that your order arrives in 5-7 Business working days through Fedex "EXPRESS" shipping is a lie. My order was placed on 26th March and it arrived today on 12th of April. In the middle of this, their customer care informs me through email that my package is due to be delivered on 9th of April. So I should be available (while its still late), when clearly the tracking number showed the package to be in another country that day, leave alone being out for delivery in my city. Don't waste your money. There are much better websites for Indian stuff out there. I regret using them.
Response from Distacart.comApr 16, 2021
We apologise for the inconvenience and thank you for giving us a chance to provide clarification. Regarding pricing, please be informed that as any product leaves Indian border it becomes an export commodity and is levied with duties/customs/VAT/etc. hence we have to inflate the prices. Regarding delivery of products, we usually take 2 to 4 business days to fulfill the order and 5 to 7 business days to deliver the same and use the services of the best shipping companies of the world. We always try to provide the best possible service and request you to please share your order number so we can check and advise accordingly.
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