Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Tanveer H.
Feb 14, 2023
Very bad customer service
Very bad customer service. They announce that the price includes all transport etc, but I have dept collectors on my neck bcoz distachart do not pay transport cost as per the deal.
Response from Distacart.comFeb 15, 2023
Dear Tanveer Hussain, We apologize for the inconvenience caused. Please note the prices includes all the charges. It's our responsibility to pay the duties and ensure hassle-free delivery of the shipment to your doorsteps. We request you to please share the details if there is any payment pending and the courier partner requested you to pay or if you have already paid the amount, could you please forward the proof of payment to [email protected] so that we will get it refunded from the seller. -Kiran(CEO Distacart)!
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Ifka D.
Feb 14, 2023
Avoid
Extremely dissatisfied from the service. I purchased the wrong baby food and I wanted to return it but they messed me around for nearly 10 days -keep telling me that they will provide me with return label. At the end they said that they cannot provide me with the return label from UK and I need to post that myself to their head office in America. Eventually, I found out that the cost for me to send it to America is more than their price that I paid for the food. The return policy is disgusting. Avoid at any cost!!!
Response from Distacart.comFeb 15, 2023
Dear Ifka Dikova, We certainly understand your concern and regret the trouble caused to you. We have return policy only for the USA. Please follow the below link for the return policy. https://www.distacart.com/pages/return-policy. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. -Kiran(CEO Distacart)!
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Raghav S.
Feb 14, 2023
Worst service,
I ordered a some products and it was supposed to be delivered in 4-5 days and i never received it when i reached out they said it is delivered. the worst part is the whats app response I received it very insulting. they just said this is closed and we cannot do anything on this. it was so rude they cannot even try to make me understand the process and how they cannot help in this case. my order was worth of 85 dollars and the Order #293144
Response from Distacart.comFeb 15, 2023
Dear Raghav Sarikonda, We regret the trouble caused to you. As per the records our shipping carrier delivered the shipment to your doorstep within the promised time. Please don't worry, you’re in good hands as our logistics team is working to get the details and keep you updated on the package. Regarding the responses, we have forwarded your feedback to the respective team. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. -Kiran(CEO Distacart)!
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Ammy
Feb 8, 2023
SHITT company
Worst place to buy things….medicine came open can’t even use it …avoid them don’t waste your time money and energy on these careless people
Response from Distacart.comFeb 8, 2023
Dear Ammy, We sincerely apologize for the trouble you've had with the Open seal products. We'd investigate this for you and provide an immediate resolution. Please contact us at [email protected] and forward the images of the product which you have received. Thank you. Customer Happiness Team!
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Nati G.
Feb 6, 2023
Don´t even try to buy from them
I was never aware that I have a subscription active with them. I only noticed when they charge the full yearly amount to my account. I tried to make a purchase and it seems that at the moment I brought there was some subscription activated. I cancel the purchase a few minutes later but they kept the subscription activated. Also, they didn't send any reminders of the subscription trial ending to my account. The moment I got the charge I contact them but they said that it´s not refundable. I never used it and I´m not going to use it... so for them is the perfect business. Don´t buy from them. Not recommended
Response from Distacart.comFeb 8, 2023
Dear Nati Grund, We apologize for the inconvenience you faced. Request you to please provide your subscription details on our official email-id so that we can get your issue fixed on priority. Thank you, Customer Happiness Team!
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PADMAJA D.
Jan 29, 2023
The orders take about 3 weeks to be…
The orders take about 3 weeks to be delivered. Sometimes the products are damaged in transit or products expired within 2 - 3 months are sent . I would not recommend or suggest!
Response from Distacart.comFeb 2, 2023
Dear Padmaja, We apologize for the inconvenience caused. We have recently added more shipping options on our website for the USA. We have checked the order details and found that you have chosen 10- 12 business days Standard Shipping. Our seller has dispatched and delivered the shipment to your doorsteps within the promised time. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition and with valid shelf life. Rarely does any issue happen in transit because of the mishandling of the packages or due to oversight by the seller team. Please don't worry, we will take responsibility and request you to forward the images of leaked/damaged/expired products to [email protected] and we will be happy to assist you. Thank you, -Kiran(CEO Distacart)!
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Kal
Jan 27, 2023
not worth it , not recommended
not worth it , lie on website , shipping free but while i got the order asking about pay shipping cost . not recommended .
Response from Distacart.comJan 27, 2023
Dear Kal, We apologize for the inconvenience caused. We see that no shipping fee was charged on your order. Seems the amount which you have been charged for was customs duties. It's our responsibility to pay the duties and ensure hassle-free delivery of the shipment to your doorsteps. As you have already paid the amount, could you please forward the proof of payment to [email protected] so that we will get it refunded from the seller. Thank you, Customer Happiness Team!
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Adam
Jan 11, 2023
Do NOT listen to the hyperbole
Do NOT listen to the hyperbole. I received my Durvadi Kera Thaliam OIL today. It resembles a Yankee candle ! Also. You get charged for importation costs. Regardless what this company state on their website.
Response from Distacart.comJan 14, 2023
Dear Adam, We apologize for the inconvenience caused. The melting point of the oil is 25 degrees Celcius and the freezing point is 10-15 degrees Celcius. Seems the weather is too cold in the UK and that's the main reason for the oil getting frozen. Regarding the duties and taxes, we always stand by our words as displayed on the website. Duty taxes are solely Distacart's responsibility and if you have already made the payment, then request you to please share the proof of payment with [email protected] so that we can assist you further by refunding it. Thank you, Customer Happiness Team!
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