Dista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Distacart.com (distacart.com) has 4,633 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
distacart.com
Category
Malls & Marketplaces
Location
Fremont, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Tracking delay now end up showing at China.
India to China to reached Malaysia.
No replied.Poor Customer service
Response from Distacart.comSep 4, 2023
Hello!
We sincerely apologize for any inconvenience you've experienced due to the delay. Our increased customer volume has resulted in slight delays in our response times. To address your concerns promptly, we kindly request that you share your order details along with your registered email address with us at [email protected]. Our dedicated team will prioritize checking the information and will respond to you as soon as possible. Your patience and understanding are greatly appreciated.
Thank you,
Customer Happiness Team
PN
Prashant N.
Extremely disappointing experience with delivery
Ordered gifts for my sister on 14/8 and till today the goods have not been delivered. The goods are stuck at customs waiting to be cleared. Besides standard responses of nice assuring words there is no update on the delivery. Extremely disappointed
Response from Distacart.comSep 2, 2023
Dear Prashant,
We apologize for any inconvenience you may have experienced, and we appreciate your understanding and patience throughout this process.
After thorough investigation, we have identified an issue with the original shipment of your order. Regrettably, it appears that there was a logistical error that resulted in the delay/damage/loss of your package. Please accept our sincere apologies for this inconvenience.
In light of this situation, we are committed to resolving the matter promptly and ensuring your complete satisfaction. To make up for the inconvenience caused, we are happy to inform you that a new shipment has been initiated for your order. You will be notified via email with the tracking details once the order is shipped.
We have taken extra precautions to ensure that this reshipment is handled with the utmost care, and we are closely monitoring its progress to prevent any further delays or issues.
Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
MK
manasi K.
DON'T SHOP WITH THEM!!! Misleading delivery information, wrong tracking number, no items delivered yet and money gone!!!
I could give them negative stars if I could. When I placed the order on 17th August, the expected timeline showed delivery by 25th-30th August. It's been 9 days and the items are not even dispatched yet. Every time I ping them, they keep saying it's on the way to the genie warehouse and you'll get a tracking number shortly. This has been going on for the last 5 days. And now they tell me the delivery estimate is 10-12 business days after dispatch, not from the order date, and they don't know when it will be dispatched. This is highly misleading information because as a customer I only care about when I'll receive the item. The 10-12 business days 'after dispatch' is the fine print we don't see. We order medicines because we need them ASAP and time is of the utmost essence. One agent I chatted with even gave me the wrong tracking number showing a delivery date of 30th August. I'll never order will this fraudulent company that is only interested in money making and not in providing honest, truthful, good service.
Response from Distacart.comAug 27, 2023
Dear Manasi,
We deeply regret the frustration and inconvenience you've encountered with your recent order. Your feedback is invaluable to us, and we genuinely apologize for any shortcomings in our service.
Recognizing the significance of timely deliveries, particularly for essential items like medicines, we fully acknowledge that the information provided about the delivery timeline was unclear and failed to meet your expectations. Any confusion stemming from the disparity between the initially projected delivery date and the actual dispatch date is our responsibility, and we apologize for any resulting inconvenience.
Once again, we apologize for the less-than-satisfactory experience you've had, and we extend our gratitude for bringing these issues to our attention. Your insights play a pivotal role in our ongoing efforts to enhance our services for the benefit of all our valued customers.
Upon reviewing your account, we note that your order was placed on August 17, 2023, with the selected shipping option of 10-12 Business Day Standard Shipping (Post Dispatch) (No food items). Typically, our sellers require 5-6 business days to fulfill and dispatch orders, following which a 10-12 business day delivery period commences once the order is shipped. With standard shipping, orders are dispatched from India to the Genie warehouse in the USA. Subsequently, the order is routed to your address. Tracking details will be shared via email once the order is out for delivery from the warehouse. Your order was dispatched on August 25, 2023, in accordance with the fulfillment time corresponding to the products you selected. Based on the shipping timeframe chosen during checkout, we anticipate delivery to your address on or before September 08, 2023. It appears that you've also selected our priority shipping option for this order, promising delivery within 3-5 business days post dispatch. Please rest assured that all orders are intended to be delivered within the promised timeframe.
For comprehensive information on shipping processes, kindly refer to this link: Shipping Details.
Once again, we extend our sincere apologies for any inconvenience you've faced and express our commitment to improving your experience with us. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
PP
Prashant P.
Disappointing Experience with Significant Issues at Distacart
**Title: A Disappointing Experience with Significant Issues at Distacart**
I recently engaged with the services of Distacart, and I must say that my experience has been less than satisfactory. As a customer, I had hoped for a seamless and trustworthy transaction, but unfortunately, I encountered a series of significant issues that left me deeply disappointed.
**Monetary Conversion Discrepancy and Incorrect Cart Value:**
One of the primary concerns I faced was a monetary conversion discrepancy and incorrect cart value. Despite the advertised prices, my final transaction amount did not align with what was initially displayed. This discrepancy raised questions about the transparency and fairness of the pricing model used by the company. It is disheartening to witness such practices, as it erodes trust between customers and the Distacart brand.
**Non-Working Coupons and Lack of Communication:**
Adding to my frustrations, the promised coupons turned out to be non-functional. The coupon codes provided failed to apply the expected discounts, further emphasizing a lack of attention to detail and quality assurance. What compounded this issue was the utter lack of communication on the company's part. My attempts to seek clarification and resolution were met with silence, which left me feeling unheard and disregarded.
**Unjust Currency Conversion Practices:**
Moreover, I observed that Distacart's currency conversion practices were far from equitable. The conversion rates used led to an unexpected and unjustifiable price increase of up to 20%. This further shattered my trust in the company's integrity and commitment to treating customers fairly.
**Inadequate Customer Support:**
While I understand that technical glitches can occur, the absence of proactive customer support to address these issues was disappointing. A reputable company like Distacart should prioritize prompt and effective customer service, especially when customers encounter problems that impact their experience and trust in the brand. Unfortunately, this aspect was severely lacking in my interaction with them.
**Overall Impression:**
My experience with Distacart has left a lasting impression, and unfortunately, not a positive one. The combination of monetary conversion discrepancies, non-functional coupons, lack of communication, and inadequate customer support has raised concerns about the company's integrity and commitment to customer satisfaction.
**Recommendation:**
Based on my experience, I find it difficult to recommend Distacart to others. I believe that a customer's trust and satisfaction should be a top priority for any business, and I hope that my feedback can encourage Distacart to reevaluate its practices and make necessary improvements.
In the competitive landscape of today's business world, ensuring transparency, effective communication, and reliable customer support are paramount to building lasting relationships with customers. It is my sincere hope that Distacart takes these factors into consideration and takes steps to rectify the issues I encountered.
**Final Thoughts:**
As a customer, I value companies that prioritize their customers' well-being and experiences. My interaction with Distacart has underscored the importance of these factors and has left me questioning the legitimacy of the services provided. I believe that by addressing these issues, Distacart has the potential to rebuild trust and credibility with its customer base.
Best regards,
Prashant
Response from Distacart.comAug 26, 2023
Dear Prashant Puri,
Thank you for sharing your recent experience with Distacart's services. we want to personally express our apologies for the disappointment you encountered during your interaction with us.
We apologize for any confusion that may have arisen earlier. The price you are seeing incorporates various components and expenses associated with the overall product cost.
When purchasing products internationally, especially from a different country, there are several additional factors that contribute to the final price. These factors encompass domestic shipping within the seller's country, packaging materials, international shipping fees based on weight or volume (whichever is higher) to your location, customs duties, taxes imposed by your country's customs authorities, labor charges for handling and processing the shipment, as well as the seller's profit margin. The conversion from USD to other currencies particularly hinges on the imposition of customs duties.
Each of these elements contributes to the overall cost and could elucidate why the final price appears to exceed the initially calculated converted amount. The seller factors in these costs to ensure their expenses are covered and a reasonable profit margin is maintained.
Concerning the issue with the coupon malfunction, after reviewing our prior correspondence, it appears that we had requested an image to better comprehend the error and to offer more effective assistance. We have been awaiting your response to proceed with resolving the matter.
We extend our deepest apologies for the impression our services have left on you. We truly value your insights and recognize the significance of cultivating trust with our customers. Your feedback will be a driving force for positive transformations within our organization.
While we regret that your encounter was not a favorable one, please be assured that your feedback hasn't gone unnoticed. We take your suggestions seriously and are dedicated to reassessing our practices for necessary enhancements. We acknowledge that transparency, proficient communication, and dependable customer support are foundational to a successful customer-business relationship, and we are resolute in upholding these principles.
Thank you once again for your candid feedback. We understand that rebuilding trust necessitates time, and we are committed to displaying our dedication to your satisfaction. We aspire to have the opportunity to better serve you in the future and to regain your confidence in our services.
Should you have any further insights or suggestions, please don't hesitate to share them. Your feedback steers our journey toward improvement. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team
RR
rafay R.
company is making 25% by conversion in…
company is making 25% by conversion in curreny .
Example . for UK orders ,if you buy in USD and want to pay in USD ,you have usd $ in your account but when you press final purchase then company website will charge you more and change the payment amount even pound is greater then USD check yourself . this is game under sale .understand it
Response from Distacart.comAug 10, 2023
Dear Rafay,
We would like to provide you with a comprehensive understanding of the pricing structure for our products. The price you see encompasses a variety of elements and expenses that contribute to the overall cost. These include domestic shipping, packaging materials, international shipping fees, customs duties and taxes, labor charges, and the seller's profit margin. Notably, the variation in customs and duties for each country is a significant factor influencing the price discrepancy.
It's important to recognize that these collective factors play a pivotal role in determining the final price, which might appear higher than your initial conversion estimate. We assure you that we are committed to providing transparency and value for your purchase.
If you are in search of potential discounts, we invite you to connect with us at [email protected] or call our helpline at +18552534782. By reaching out to our team, we can explore potential options to assist you further and ensure your satisfaction.
We genuinely appreciate your understanding of the complexities involved in international shipping and pricing. Please know that we are dedicated to addressing any concerns you may have and are here to assist you at every step of your shopping journey.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Customer Happiness Team.
MC
Mimi C.
Quality of products, have they improved skin issues?
Nothing went wrong. I noticed that the majority of reviews only say about the excellent shipping service! I was intending buying one of your products but cannot see any positive comments on the products themselves. For instance, has anyone noticed a difference in skin conditions?
Thank you for your detailed reply. However, when I buy products, I like to see if customers have had a positive (or negative) opinion on a particular product (face cream or face oil) and if their skin felt different. In much of what your website says about what benefits your products gives, I would like to hear customer's reviews precisely on on the product itself. I do find it strange that most of the reviews relate to customer service, delivery, helpful staff and nothing on the products. You say that your company cannot make claims on a product itself but surely the customers can! In my opinion, that is what sells the products. Why not send an email to your customer base and ask them for their opinions?
Response from Distacart.comJul 25, 2023
Dear Mimi Carter,
Thank you for your interest in our products and for sharing your concerns. We appreciate your feedback and would like to address your queries regarding the quality and effectiveness of our products.
At Distacart, we strive to provide products of the highest quality that are sourced from organic and reliable suppliers. Our goal is to offer solutions that not only meet our customers' expectations but also contribute positively to their well-being.
Regarding the lack of specific product-related reviews, we understand your concern. While we do receive feedback from our customers, it is possible that some customers may have not left reviews or shared their experiences on our platform. We encourage our customers to provide feedback on their product experiences, as it helps us continually improve and meet their needs better.
As for skin-related concerns, we cannot make specific claims about the impact of our products on individual skin conditions, as results may vary from person to person. We recommend consulting with a dermatologist or skincare professional to determine the best products for your specific needs.
However, to assure you of our commitment to quality, we have stringent testing and quality control processes in place to ensure that our products meet the highest standards. We take customer satisfaction seriously and would be more than happy to assist you further in finding the right product that aligns with your needs and preferences. Please feel free to reach out to us at [email protected] for any product-related inquiries.
Once again, thank you for your feedback and interest in our products. We value your input, and it motivates us to continuously improve and provide the best possible products and services to our customers.
Best regards,
Customer Happiness Team.
MS
MicK S.
worst experience
My worst online ordering experience of my life.
Never received my package
Almost 50 messages exchanged and a lot of energy wasted for nothing.
70$ put in the trash…
Response from Distacart.comJul 22, 2023
Dear Mick,
We deeply apologize for the terrible experience you've had with our online ordering process. We understand the frustration caused by not receiving your package despite numerous exchanges and efforts. This situation is unacceptable, and we take full responsibility for the inconvenience and waste of time and money you've endured.
We are committed to making this right for you. Please allow us to investigate the matter further to understand the root cause and find a swift resolution. Your satisfaction is our top priority, and we are determined to rectify the situation and regain your trust.
Kindly share your order details with us, or if you have any specific concerns or questions, please let us know, and we will address them promptly. Your feedback is invaluable in helping us improve our services and prevent similar issues in the future.
Once again, we sincerely apologize for the distress this has caused, and we will do everything possible to ensure a satisfactory resolution for you. Thank you for bringing this matter to our attention.
Thank you,
Customer Happiness Team!
BK
Bimal K.
J'ai simplement commander une boite de…
J'ai simplement commander une boite de gellules à 48 € et ces gens veulent m'en facturer une boite tous les mois en débitant ma carte de crédit de façon frauduleuse, malgré mes demandes de stopper ces commandes non consenties! CES GENS SONT DES VOLEURS SANS SCRUPULES!!! A FUIR!!!
Response from Distacart.comJul 12, 2023
Dear Bimla,
We apologize if any inconvenience was caused. Please note that automated orders are placed only if the customer has opted for a subscription for the product. Our team always ensures to resolve customer queries and issues at the earliest. We have not received a subscription cancelation request from your side so your subscription was not canceled. Please reach out at [email protected] via your registered email ID or call us at +18552534782 for cancelation of your subscription and we'll be happy to assist you further.
Thank you.
-Customer Happiness Team!
