Distacart.comReviews of distacart.com

Response from Distacart.comOct 23, 2023

Dear Leanne, We apologize for any inconvenience caused. We have checked the order details and found our seller has dispatched and delivered the shipment to your doorsteps within the promised time. The order was placed on the 8th of October 2023 and delivered by the 20th of October 2023. It incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all the taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 28, 2023

Dear Nataliya Goncharenko, We apologize for the inconvenience caused to you. Please note that we take the authenticity and quality of the products we offer very seriously, and it's disheartening to learn that you received items that did not meet your expectations. Please be assured that this is not the level of service we aim to provide. Isha Life products are highly regarded, and we source them from reputable suppliers. It's deeply concerning that you received products that appeared to be fake or of subpar quality. We will investigate this matter thoroughly and take appropriate action to ensure the quality of the products we offer meets the highest standards. However please share the pictures of the product at [email protected] or call us at +18552534782 and we'll be happy to assist you further Thank you, Customer Happiness Team!

Response from Distacart.comSep 19, 2023

Dear Chidinma, We apologize if any inconvenience was caused. The duties payment is Distacart's responsibility. The carrier may sometimes reach out to the consignee for the tax payment. We completed your duties payment on the 16th of June 2023 and proof of payment was shared with you via email. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 19, 2023

Dear Danielle, We apologize for the inconvenience caused due to the contradictory emails. It's our responsibility to ensure they deliver the shipment to your doorsteps. There was a delay at the seller's facility. In very rare scenarios, it falls under this bucket. The order was dispatched and the carrier has now updated the tracking link. Our team is monitoring the delivery from our side. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 18, 2023

Thank you Kim, for your review! We apologize for any inconvenience caused. The duties payment is Distacarts responsibility as mentioned on our website. Our carrier sometimes reaches out to the consignee for the payment. We have asked our team to check with the carrier and get the duties billed to our shippers account so you do not have to pay. Please also be informed that Distacart has no hidden charges. Customer Happiness Team, Distacart!

Response from Distacart.comSep 14, 2023

Dear Ilya Gurman, We sincerely apologize for any inconvenience you've experienced. It's our duty to ensure that your shipment reaches your doorstep without any issues. It appears that the seller mistakenly sent your shipment to the wrong location, and we take full responsibility for this oversight. Regarding your order, we understand that you have been waiting for far too long. We will expedite a new order to the correct address with express shipping to ensure you receive your items as soon as possible. We want to extend our sincerest apologies once again and express our commitment to making this right for you. Your feedback is crucial in helping us improve our service, and we genuinely hope you'll consider giving us another chance to serve you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us at [email protected]. We are dedicated to resolving this issue to your satisfaction. Thank you, Customer Happiness Team!

Response from Distacart.comSep 14, 2023

Dear Amol, We apologize for the inconvenience caused. Please note once the order is placed the vendors need 3-6 working days to process the order and then deliver them to you in 3-5 working days after dispatch. Upon checking, our seller updated us that they cross checked your order to ensure that there are no issues with the customs while in transit, and the concerned customs team responded a bit late to the seller team. Your order is fulfilled and is ready to be shipped. It will dispatched soon and once the order has been shipped, you will receive a tracking link via email. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 13, 2023

Dear Doug, We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment was lost during transit by the carrier. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working with the carrier to trace your orders and get them delivered. Meanwhile, we don't want to hold your money so we have immediately refunded it. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you. Customer Happiness Team, Distacart!