Distacart.comReviews of distacart.com

Response from Distacart.comMar 9, 2026

Hi Rozy, Thank you for reaching out to us. We are glad to hear that you are satisfied with the delivery. As per our records, we have dispatched the same size "XS" item as you ordered. However, we understand your concern regarding the size of the product that you have received. Meanwhile, we have sent you a separate email with a detailed explanation regarding this matter. Kindly review it and respond at your earliest convenience so that we can assist you more effectively. Thank you, Customer Happiness Team

Response from Distacart.comFeb 11, 2026

Dear Sunitha Maharaj Vidal, Thank you for your review. Typically, once an order is placed, the seller requires 3-5 business days to fulfill it. According to our records, your order was dispatched and delivered on February 7, 2026, within the promised timeline. We apologize for any inconvenience you may have experienced with the texture and aroma of the ghee. However, please note that we do not have any involvement in the product's manufacturing, as this is managed entirely by the product manufacturers. We have shared your feedback with them for their consideration. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJan 22, 2026

Dear Vidya Sagar, We regret to learn that the Godavari Vantillu Pickles did not meet your expectations. As an e-commerce platform, we do not have direct control over the manufacturing or quality of the products. However, we have shared your feedback with the manufacturer and will work closely with them to help ensure an improved experience with your future orders. We would also like to inform you that you may share your product feedback on trusted review platforms such as Judge.me and Google. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJan 22, 2026

Dear Jenny, We apologize for any inconvenience caused. Please note that customer reviews for our products are available on our platform and can be viewed below each respective product. In most cases, we deliver orders within the promised timeline, and our customers have consistently expressed high satisfaction with our service. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJan 18, 2026

Dear Amrit Singh, Thank you for your review. Upon checking, we are unable to find any order details. We request you to help us with your order number or registered email ID to our email ID to check and assist you further. We sincerely apologize for the inconvenience caused. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance. We will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comJan 13, 2026

Dear Zenath Hashim, Thank you for sharing your feedback. We are really sorry to hear that the Soan Papdi didn’t meet your expectations, and we understand how disappointed you were that it had a different taste and texture from what you enjoyed before from the store. We would like to inform you that we do ship the sweets that are freshly prepared in batches. Upon checking, we can see that the soan papdi was delivered within its shelf life. Sometimes, there may be slight variations that occur due to ingredients, weather, or transit conditions, but it’s never our intention for our customers to feel dissatisfied. We genuinely care about our customers' experiences, and your feedback is important to us. We have shared your feedback with our seller. We appreciate your support and hope to provide you with a better experience in the future. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comDec 27, 2025

Dear Arzoo Aamir, We sincerely apologize for the delay in the delivery of your order. We would like to inform you that we have initiated the reshipment on December 5, 2025, dispatched it on December 10, 2025, it got delivered on December 16, 2025. During reshipment, we have again started the process from start like procuring the ordered products from the manufacturers and official sellers. We have already escalated this issue to our management and will ensure to deliver your future orders as per the promised timeline in the first instance itself. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comDec 21, 2025

Dear Mercedes Lankri, Thank you for your feedback. We regret to hear about your experience with FedEx and understand the inconvenience caused by delivery delays. Kindly include your shipping instructions in the order notes at the time of placing your order so that we may proceed accordingly. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!