Distacart.comReviews of distacart.com

Response from Distacart.comSep 28, 2025

Hi Yol, We really appreciate you taking the time to let us know how your shopping experience went. We want to inform you that once the order is placed on our website, our seller requires 3-5 or 5-6 business days for order fulfillment, depending on the selected product. You can find the "Ready to Dispatch" timeline for each product on the respective product page. After dispatch, the product is expected to reach you within the chosen shipping method. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 6, 2025

Dear Kiran Enaganti, We sincerely apologize for the inconvenience you have experienced. Kindly note that the order was delivered as per the shipping timeline "5-7 Business days" (Post Dispatch). Also note that before dispatching the products, our fulfillment partner thoroughly audits every product to ensure they are in perfect condition. Unfortunately, issues can sometimes occur during transit. We kindly ask you to forward images of the leaked product to [email protected], and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 1, 2025

Hi Reitu Krishna, Thank you for your feedback. We have shipped the product in the correct size that you originally ordered. However, since you mentioned that the top is smaller than expected, we’re here to help. One of our team members will reach out to assist you with a resolution and arrange a reshipment in the next size. If you need any further assistance, please feel free to reach out to us at [email protected] or call us at +18552534782. We're happy to help! Thank you, Customer Happiness Team!

Response from Distacart.comAug 22, 2025

Hi Ashok Acharya, Thanks for the review. We have checked the order details and found our seller has dispatched and delivered the shipment to your doorsteps within the promised time. Kindly note once the order is placed on our website, our seller requires 3-5 or 5-6 business days for order fulfillment, depending on the selected product. You can find the "Ready to Dispatch" timeline for each product on the respective product page. After dispatch, the product is expected to reach you within 3-5 business days, as you have opted for priority shipping. Please reach out at [email protected] or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJul 29, 2025

Hi Nidhi Varshneya, We're sorry to hear about your recent experience and truly appreciate your feedback. Just to clarify, a first-time customer discount of $13.25 AUD was automatically applied to your order using the code APPFIRST at checkout. Regarding delivery, the seller requires 3 to 5 business days to procure the products, as stated on our website. According to your order details, you selected the 6–9 business day Express Shipping (post-dispatch). We have confirmed that the seller fulfilled and dispatched your order within the promised timeframe. Thank you, Customer Happiness Team!

Response from Distacart.comJun 9, 2025

Hi Hela Lelo, Thank you so much for your kind words about the product glad to hear you loved it and would recommend it! We are sorry for any inconvenience caused. Kindly note that the seller needs 3 to 5 business days to procure the products in your order, which is mentioned on the website. We have checked the order details and found that you had chosen 5-7 Business Days Priority Shipping (Post Dispatch). Our seller has dispatched and delivered the shipment to your doorstep within the promised time. Please feel free to reach out at [email protected] or call us at +1-855-253-4782 for any clarification regarding the promised delivery timeline. We'll be happy to assist you further. Thank you, Customer Happiness Team

Response from Distacart.comMay 27, 2025

Hi Vivy N. Ngo, We apologize for the inconvenience you have experienced. Upon checking, our team has followed up with you to provide you with the best resolution. However, we have forwarded your feedback regarding the return policy to our concerned team to review further. We will get back to you regarding further updates. Meanwhile, please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comMay 5, 2025

Hi John Salerno, We apologize for the inconvenience. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition. Rarely does it happen in transit because of the mishandling of the packages. Please don't worry, we will take responsibility and request you to forward the images of leaked/damaged products to [email protected] so that we will be happy to assist you. Thank you, Customer Happiness Team!