Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Hukumdeen D.
Mar 3, 2024
Product marked as delivered but not found!
I've ordered medicines in Distacart. They had emailed and messaged me that the product is delivered. But I couldn't find the product in front of my door. Customer care is just trying to convince me that it is delivered, like sending me a blur picture of a product and asking me to confirm that it is my door step!! How funny?? If anyone knows any way to raise complaint regarding this, please let me know. So far a very frustrating experience.
Response from Distacart.comMar 4, 2024
Dear Hukumdeen Dhayanidhi, We sincerely apologize for the inconvenience caused. Our logistics team is actively investigating the issue of your non-delivered order with the destination carriers. To expedite the process, we kindly request images of your front door, as this will assist our investigation. An email has been sent to you with the details required. In the meantime, we want to ensure your satisfaction. If you prefer not to wait for the investigation to be resolved, please let us know if you would like us to initiate a refund or reship your order promptly. You can reach out to us via email at [email protected] or call us at +18552534782 about your decision on further process of your order. Your satisfaction is our priority, and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Ratna S.
Jan 30, 2024
Geen respons op verzoek tot terugbetaling
Ik heb 2,5 week gekeden een product Ghee besteld en 60.80 euro betaald. Tot op heden niks ontvangen. Vandaag DHL gebeld en die lieten weren dat zij het vereiste bijbehirende formulier niet hebben geleverd en dat zonder sat geen ega en of dierlijke producten mogen verzenden. Dit product is in beslag genomen in Duitsland en heeft verzender email beri ht verkregen hierover. Alleen reageert nu Distacart opeens niet meer op mijn whatsapp berichten. Helemaal niet. Een verzoek van terug betaling wordt niet op gereageerd. Wat is dit voor een online winkel of Boef???? Wat is dit?
Response from Distacart.comFeb 1, 2024
Dear Ratna, We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Your order was stuck in customs due to a documentation issue with the destination team. Our seller always handles these cases but in very rare scenarios, it falls under this bucket. Please don't worry, we are working to resolve the issue. Meanwhile, as the process is taking a longer time than expected, we don't want to hold your money so we have immediately refunded it. We checked our WhatsApp channel to verify the communication and it seems due to a technical issue, the communication reflected very much delay to our team which caused the delay in responding. Our technical team has corrected the issue to prevent delays in responding to customers.Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Anis S.
Jan 21, 2024
Distacart is changing hidden amount by…
Distacart is charging hidden amount by converting currency at other than prevailing market rate. This is hidden money taken from customers without their consent hence falls in the category of deceiving. Distacart reply to my unveiled facts is RUBBISH and LAME EXCUSE. NOTHING IN THEIR REPLY CAN JUSTIFY BEHIND THE CURTAIN CHARGING CUSTOMER WITHOUT THEIR KNOWLEDGE.
Response from Distacart.comJan 21, 2024
Dear Anis Sayani, Thank you for bringing your concerns to our attention. We'd like to clarify that our pricing structure considers variations in currency exchange rates, and prices may differ between countries. In your case, as you're placing an order for a Canadian shipping address but requesting a price match based on the USA pricing, it's important to note that each country has its own rules and regulations concerning duties and taxes. These factors are incorporated into the product cost, and any apparent difference in pricing is not an attempt to deceive but rather a reflection of these considerations. We strive for transparency and customer satisfaction. If you have any concerns or require additional clarification, feel free to contact us at [email protected] or call us at +18552534782. We are here to assist you further and address any questions you may have. Thank you, Customer Happiness Team!
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Mangpo S.
Jan 10, 2024
Bad communication unprofessional my…
Bad communication unprofessional my parcel never arrived.
Response from Distacart.comJan 12, 2024
Dear Mangpo, We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. The shipping carrier attempted delivery at your door twice but failed due to an incomplete address. Please don't worry, you’re in good hands as our logistics team is working with the carrier and has passed on your updates to the delivery team. They will sort out the issues and get your order delivered as soon as possible. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Claire A.
Dec 29, 2023
Received the wrong product….
Received the wrong product and emailed immediately with photos. They replied… asking for photos! I replied again and will let you know the result of their communications with me. If they resolve quickly and easily, sending me the correct product immediately at no cost to me, I will give 5stars and remove this review… I will wait to hear from them….
Response from Distacart.comDec 30, 2023
Dear Claire, Thank you for bringing this to our attention and apologize for the inconvenience. Before dispatching, our fulfillment partner audits every product to ensure they're sending the correct products and in proper condition. Rarely does it happen due to oversight by the seller's team. Please don't worry, we have taken the responsibility and instantly asked our seller to reship your order and they dispatched the new package. Please reach out at [email protected] or call us at +18552534782 for any other assistance and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Riz K.
Dec 23, 2023
Took over 2 months to get meds
Took over 2 months to get meds. Now after another month FedEx sent me notification to pay them additional $16 for handling or whatever. Absolutely disappointed. Could have gone stuff faster on ebay or ordering straight from supplier. Will not use this company anymore Unreliable
Response from Distacart.comDec 24, 2023
Dear Riz, We apologize for any inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Your first shipment was stuck in customs and delayed for clearance. In very rare scenarios, it falls under this bucket. As the process was delayed and we didn't want our customer to wait, we immediately asked our seller to reship your order and finally delivered the second shipment. Regarding the duty or tax payment, we request you ignore the same as the first/original order was not delivered. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Shahir M.
Nov 27, 2023
Plastic bottle and ingredient does not mention milk type and cow breed
Plastic bottle. Ingredient says Milk fat and nothing else about A2 milk and cow breed. Super hard like stone unlike other Gir cow desi A2 ghee that I have been using since many years.
Response from Distacart.comNov 28, 2023
Dear Shahir Mirza, We deeply regret any inconvenience caused. It's important to note that we serve as a platform for sellers to showcase their goods and are not directly involved in manufacturing or setting prices. However, we meticulously vet sellers, ensuring they uphold impeccable reputations and meet stringent criteria before listing their products on our platform. With tens of thousands of products available, it's challenging to possess in-depth knowledge about each one. Nevertheless, we diligently ensure that all products comply with the legal requirements of both domestic and destination markets. It's crucial to emphasize that the brand itself maintains full control over their products. Regarding any confusion stemming from ingredient descriptions, we strive for complete transparency and accuracy in providing product information. If you have any concerns or queries, please don't hesitate to contact us at [email protected] or call us at +18552534782. We're dedicated to addressing your concerns promptly and restoring your trust in our products. Thank you, Customer Happiness Team!
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Mohd Samiur R.
Nov 17, 2023
THIS IS A CRIME!!!
Fraudulent app, this is entirely a scam and set up, my product should be here by now, it has been a very long time, i ordered on 7th November and instead it was delivered to italy rome with fake tracking details, and I don't live in italy, my address is in london and it is registered in london on their deceptive app, i won't be using this app ever again and i recommend that nobody should use this cheating and conniving app
Response from Distacart.comNov 17, 2023
Dear Mohammad, We apologize for any confusion and inconvenience caused. It seems there was a mismatched update done by the carrier on your tracking link showing delivery being done to Italy. This is a rare case and now the carrier has rectified the error on the tracking link and has reshared the same with you. Please note, your order is in transit and is expected to be delivered soon. You can monitor the delivery on the updated tracking link. If you need any further assistance or clarification, please reach out to us at [email protected] or call us at +18552534782 and we'll be happy to assist you. Thank you, Customer Happiness Team!
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