Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

ANkush
Aug 2, 2024
PATHETIC..WORST and FRUSTRATING SERVICE
PATHETIC... WORST and FRUSTRATING SERVICE. 3 days they told me that they are working with logistic department and when I escalated then they told me that my parcel sent with standard shipping instead of priority shipping for which they charged me separately...It seems me kind of bluff..
Response from Distacart.comAug 3, 2024
Dear Ankush, We apologize sincerely for any inconvenience this may have caused. The delay in delivering your order was due to technical issues. We certainly don't want our customers to experience this. We have updated the concerned team to reship the order with priority shipping. We hope that our team is assisting you with this issue. For further clarification, please contact us at [email protected] or call us at +18552534782. We are more than happy to assist you further. Thanks & Regards, Customer Happiness Team
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Jake B.
Jul 30, 2024
I got a football jersey returned it in…
I got a football jersey returned it in early June for a return sent it by post and still haven't received my payment back or postage fee, all so send them my tracking number to follow the post which they keeping ignoring
Response from Distacart.comJul 31, 2024
Dear Jake Bannon, We apologize for the inconvenience and delay. We have processed the refund to your original account which will be reflected in your account within 7-10 business days. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Ghanshyam B.
Jul 29, 2024
Fraud
It was a total waste of money. I ordered sweets,. It was rotten, and I had to wait for 20 days and they didn't respond to my calls and messages. So be careful
Response from Distacart.comJul 30, 2024
Dear Ghanshyam, To understand the issue please provide the order number, registered email address, or any other relevant details regarding your orders with us. Once we have the details our team will get back to you with the best resolution. Please email to [email protected] or reach out to us at +18552534782 for more clarification and we'll be happy to assist you further. Customer Happiness Team, Distacart.com
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Gloria S.
Jul 26, 2024
This is regarding order no#1015
This is regarding order no#1015 I haven't cancelled my order but I received a mail from you guys stating that it's been cancelled on my request, and it also says that you've refunded my money which I haven't received.. I am just wondering why is it so??? And when I am trying to contact you on your given mail address my mail is not getting delivered stating that it's a wrong email address. Kindly please deliver my order or else refund my money soon as possible. If you people will do like this.. How to trust you guys???
Response from Distacart.comJul 27, 2024
Dear Gloria Solanki, We apologize for the inconvenience caused. Currently, we do not have any orders placed with us. Please forward the order confirmation email to [email protected] or reach out to us at +18552534782 for more clarification and we'll be happy to assist you further. Customer Happiness Team, Distacart.com Dear Gloria Solanki, As per the order number, it seems to be a recent new website with such orders and a few of the customers reported the same. The fake website is www.dista-cart.com where there is a hyphen between dista and cart. We request you to report and raise dispute for the order. Thank you, Customer Happiness Team.
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Pannu P.
Jul 11, 2024
Wrinkled Pomcha Jaipur Angrakha- Paid $175
UPDATE 2- 16 July 2024 I have contacted Distacart and provided photos of the items but they keep asking me to get in contact. What exactly do I need to do ?????? Please provide a refund if you can't resolve this. UPDATE 1 I contacted Distacart and provided them with photos of the items. Waiting for their reply. I bought a Pomcha Jaipur Angrakha (paid $175 so not a cheap item) from Distacart with other items. Total over $300. A few weeks later, I received a very small box that Distacart had squeezed all these items into. The clothes are so wrinkled. I could hardly believe I paid over $300 for these items I have sent photos of the product to you. Also, the item looks scruffy like its been worn or has been on display. What are you going to do about that???
Response from Distacart.comJul 12, 2024
Dear Pannu Prat, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your disappointment and strive to deliver perfect products, but our seller fell short this time. However, our sellers are reviewing their packaging process to prevent future issues. Please be assured that your feedback has been passed on to the seller packing team to enhance their packing process. If you need further assistance, please contact us at [email protected] or call +1-855-253-4782, and we will do our best to resolve this matter. Thank you for bringing this to our attention. We hope to serve you better in the future. Customer Happiness Team, Distacart.com
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PC
Jul 11, 2024
Fake Fake....
The company sells fake products. I ordered a product called "miduty" from this website. However, I received a product with a seal that was opened, and the inside medicine was not the same as the original. The seal on the bottle did not appear to be original, as it looked like it had been stuck on separately with glue. I have been using Miduty products for almost a year and have never received any product with a broken seal. When I contacted customer service, they replied saying that customs had opened the package. The customer service was poor; their only response was "Thanks for the understanding." I strongly advise against buying anything from Distacart, as they seem to be selling fake products.
Response from Distacart.comJul 11, 2024
Hi, We apologize for the inconvenience caused. We only work with original manufacturers and authorized sellers. We have a strict policy against fake products and do not entertain such products and sellers on our platform. The brand 'Miduty' is an onboarded partner brand with us and their products on our platform are original. The color of the product was changed by the brand and is available now in the variant you received. Regarding the open seal, it seems the customs at the destination may have opened the bottle. We have received your product images and have informed the seller to assist with a resolution. Thank you, Customer Happiness Team!
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Pradnya K.
Jul 8, 2024
Really bad experience. Please try to find other e commerce sites instead
Really bad experience. I had ordered some Ayurvedic products from this site. They had not sent me the products and also not refunded the money. Their app is pathetic - something and website as well. It’s really difficult to communicate. My order was worth xx € and they refunded me 1€ I am not sure in which world this is not a fraud
Response from Distacart.comJul 9, 2024
Dear Pradnya, We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment is stuck in customs. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working to get it released and keep you updated on the package. Regarding the issue you encountered on the application, please share details with us so we can check with the concerned team. We initiated a refund for the order as there was a change in the varient of the product. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Rajiv S.
Jul 1, 2024
I ordered mama earth products from…
I ordered mama earth products from distacart, received 2-3 days back and when I checked out of 8 products 5 were manufactured more than a year and a half ago, and when I sent them an email, they asked me for the pictures of the products. After sending pictures, I got an answer- thanks for understanding and for future orders they will keep that in mind Poor customer service
Response from Distacart.comJul 1, 2024
Dear Rajiv, We apologize for the inconvenience caused. Our seller always ensures to send the latest manufactured goods. We request you share your order number or email ID so we can check your order and follow up with the seller for a prompt resolution. Thank you. Customer Happiness Team Distacart.com
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