Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Betsy K.
Mar 5, 2025
The both Saree's was cheap material…
The both Saree's was cheap material didn't even expect that bad I am very disappointed with this company and purchase and never going to buy anything from them
Response from Distacart.comMar 5, 2025
Dear Betsy Kaithathara, We are sorry for the inconvenience caused to you. Exclusively, the brand itself controls the products. In case you suspect the quality is bad, then kindly share more details or information on [email protected] to help us understand which specific aspects you’re not satisfied with. Thank you, Customer Happiness Team!
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Lata K.
Feb 25, 2025
I ordered 5 and got only 2 packs and…
I ordered 5 and got only 2 packs and price was for 5 wasn’t happy at all and I will let my friends and family know what I went through got only 2 pack price of 5 and I do want every one know what I went through thanks
Response from Distacart.comFeb 25, 2025
Dear Lata Kumar, We apologize for any trouble you have experienced. Kindly send us the details of your order and photographs of the products that you received to "[email protected]," or feel free to contact our 24/7 Toll-free:+1-855-253-4782. This information will help us investigate the matter and provide you with the most suitable solution. Thank you, Customer Happiness Team!
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Kiran Niveditha T.
Feb 23, 2025
Worst kind of sweets, not fresh and dalda has been used
Worst kind of sweets, I had diarrhea after eating the sweets..
Response from Distacart.comFeb 23, 2025
Dear Kiran, Thank you for the feedback. We apologize for the inconvenience that you may have experienced. Please reach out to us at [email protected] or call us at +18552534782 so that we can check and happy to assist you. Thank you, Customer Happiness Team!
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Amy M.
Jan 29, 2025
They charged my $90 for One…
They charged my $90 for One chapstick!!!! It said 50 and they sent one and now I can’t get ahold of anyone for a refund DONT GET SCAMMED
Response from Distacart.comFeb 5, 2025
Dear Amy May, Sorry for the inconvenience caused to you. It incurs a lot of money to our fulfillment partner for shipping products overseas from India. Please note that the product price is inclusive of duties and all the taxes so that you have peace of mind with hassle-free delivery. We request you elaborate on the issue by sharing order details at [email protected] or call us at the 24/7 toll-free +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Fi A.
Jan 28, 2025
Was very good but not anymore
I placed a couple of homeopathic products orders in the past and the service was spectacular. It wasn’t until my second last order, in October, that all started to go down. I paid for express shipping and took double the amount of time to arrive. But at least it arrived. I placed a last order on January 16 and now it’s two weeks later and nothing. I’ve written several times and all I was told was that the order was in Canada on the warehouse. So if it’s here why hasn’t it be shipped to me? At this point, I want my money back and will take my business somewhere else. Their service is unprofessional and disorganized. It’s really not worth the stress and irritation. I will complain to the Better Business Bureau.
Response from Distacart.comJan 28, 2025
Hi Fi Alcala, Thanks for the review. We apologize for the inconvenience caused to you. We can understand your concern and would like to inform you that once the order is placed, our sellers need 5-6 business days to fulfill the order and dispatch from India. Once it is dispatched, it will be delivered to you as per the shipping timeline chosen by you. For express shipping, the timeline will be 6–8 business days. Please reach out at [email protected] or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Roslyn L.
Jan 28, 2025
ordered some skin care products
ordered some skin care products. sent me fake products. claims to have Kojic acid, trust me no trace of Kojic at all. requested refund and offered to return products. refused, saying we do not accept returns from New Zealand, nothing on website about this. will dispute via my bank. these scammers.
Response from Distacart.comJan 28, 2025
Hi Roslyn Lata, We apologize for the inconvenience. Exclusively, the brand itself controls the products and our fulfillment partner or Distacart has no control over it. But, we will take the initiative to help you further. Kindly share more details or information on [email protected] or call us at +18552534782 to help us understand, we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Brin
Jan 15, 2025
First time buyer I was happy with my…
First time buyer I was happy with my purchases. Ordered more sarees this time I was disappointed with two of the sarees one had a hole inside and the other one did not looked the same as the picture tolally different material. And I haven’t heard anything from customer service.
Response from Distacart.comJan 17, 2025
Hi Brin, We apologize for the disappointment you experienced with your recent saree purchase and for the delay in our response. We take pride in providing high-quality products, so we are concerned to hear about the issues you've encountered. Our team is in contact with you via email regarding the discrepancies with the products. Please call us at +18552534782 for more details. We are here to help you resolve this matter promptly. Thank you, Customer Happiness Team!
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Kiran
Jan 15, 2025
Very annoying
They annoy you to the core if you don’t buy . They use your email, phone number and use cheap tricks to send messages , emails. Once you give your details, they will shadow you like crazy. Stop the intrusion. The prices are exorbitant only good thing is the range of products , otherwise this is a serious shit. First of all fire your marketing or customer service teams who gives you ideas to annoy the customers every day. So please beware and think twice before giving your details.
Response from Distacart.comJan 17, 2025
Hi Kiran, We sincerely apologize if our communication has been overwhelming, as it is never our intention to cause any frustration. Your privacy and preferences are very important to us, and rest assured, your details are secure with us and are never mishandled. Regarding the pricing, please note that duties and customs clearance are handled by Distacart, and shipping products overseas from India with express delivery does incur significant costs. The product price you pay is inclusive of all duties and taxes, ensuring a hassle-free delivery experience and peace of mind. We appreciate your feedback and have passed it on to the seller. Please reach out at [email protected] or call us at +18552534782 for more clarification on the product prices and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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