Ayesha G.
I had to return items
Shipping was fine and prompt. Items arrived packaged well. Earrings were missing numerous stones Outfit looked OK. Not as bright as shown. The cut was poorly done so I could not lift my arm. Trying to get a hold of the Customer Service Team via text and email was very frustrating. I spoke to someone on the phone who gave me some information I finally got the option to return the items.
Response from Distacart.comMar 20, 2025
Dear Ayesha Olson, We apologize for the inconvenience caused. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition. Rarely does it happen in transit because of the mishandling of the packages, and our team has also tried to resolve the issue and asked you to select any product from the three brands offered so that our team can reship products to you again at no cost, but as you were not fine with it. So we have created a return label and shared it with you. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!